Roaming

Roaming

Talk with your family and friends even when you are abroad. With Telenor you can use your phone in the networks of over 500 operators in more than 187 countries to make calls, send texts and use mobile internet.

See all
See all

International calls

You are calling abroad and want to know the price? Check the price for outgoing call from your phone to mobile or fixed number in the chosen country.

See International Calls prices

Changes in EU Zone Roaming charges and conditions applicable from 15.06.2017

Regulation 531/2012 of the European Parliament and of the Council (the ‘Regulation’) eliminating voice, SMS and data surcharges within the European Union Zone (EU, Iceland, Liechtenstein and Norway) comes into force on 15.06.2017. Commission Implementing Regulation (EU) 2016/2286 lays down the rules of a fair use policy which operators may apply with regard to regulated retail roaming services. Operators may apply regulated surcharges on all regulated roaming services in cases where the EU fair use policy is breached.

Conditions and charges for voice and SMS from/to European Union Zone (including Bulgaria) and Internet access in EU Zone countries:

Outbound traffic and SMS from/to European Union Zone countries (including Bulgaria) will be deducted from domestic minute and domestic SMS bundle volumes. Following exhaustion of such domestic minute and SMS bundle volumes or where the tariff plan does not include such volumes, the applicable charges will be calculated on the basis of the per minute/SMS rates set out in the respective subscription plan for calls/SMS to other national networks. Where the domestic subscription plan includes roaming minutes, these will continue to be valid at the conditions applicable so far. Inbound roaming calls will not be charged;

For each roaming MB within EU Zone:

‒ In the case of an ‘open data bundle’ subscription plan, the Operator may impose a restriction on the volume of data roaming retail services at the domestic retail price equivalent to twice the volume obtained by dividing the overall domestic retail price of that open data bundle, excluding VAT, corresponding to the entire monthly billing period by the regulated maximum wholesale roaming charge. Upon exhaustion of this volume you may continue to use data roaming services with such surcharge per MB as is equal to the regulated maximum wholesale roaming charge.

‒ Where the Operator does not impose restrictions on the volume of data roaming retail services, users may use up the entire data volume in Bulgaria and in EU Zone in accordance with domestic charges and terms. The specific amount of in-bundle MB for the EU Zone may be viewed free of charge at lp.telenor.bg or via the MyTelenor application at any time following entry into force of the new conditions.

If you choose an alternative roaming tariff you will not be able to use the conditions applicable to your domestic subscription roaming plan in EU/EIA member states.

‘Open data bundle’ means a tariff plan for the provision of one or more mobile retail services which does not limit the volume of mobile data retail services included against the payment of a fixed periodic fee, or for which the domestic unit price of mobile data retail services, derived by dividing the overall domestic retail price, excluding VAT, for mobile services corresponding to the entire billing period by the total volume of mobile data retail services available domestically, is lower than the regulated maximum wholesale roaming charge.


Frequently asked questions

No. Roaming charges will not be ‘eliminated’ as such but will be calculated in a different manner to make the service cheaper and more convenient for travelling consumers. In other words, while travelling within the EU Zone you will be able to use your mobile phone and your subscription plan like at home, under certain conditions.

The change applies to all clients, both those who have a long-term contracts and holders of pre-paid cards.

No, this will not be necessary. The change in charges will be applied automatically by Telenor and you will not be required to take any steps.

The entire portion. If, for example, your subscription plan provides unlimited calls to all domestic networks you will be able to call all numbers within the network of an EU Zone operator without limit. If you use a specific bundle you will be able to use all of the minutes provided and, where the volume is exhausted, Telenor will charge you for each out-of-bundle minute in accordance with your domestic subscription plan.

Whenever you are abroad, any calls you make will be charged as calls to other domestic networks in accordance with your domestic subscription plan.

The same applies to messages. If your tariff plan includes a bundle of domestic SMS, you will be able to use this volume without restrictions to all EU Zone numbers. If your plan does not include free messages, Telenor will charge you in accordance with your domestic subscription plan.

Nothing. After 15 June 2017 inbound calls and SMS in the EU will be free of charge.

This is slightly more complicated. If your subscription plan includes a domestic data bundle, you will be able to use your MB limit while travelling in the EU Zone, although some restrictions may be applicable. Telenor will either provide you with a specific data volume or you will be allowed to use your entire current bundle when roaming with no surcharge. Information on the specific MB volume to be used in EU Zone will be available to all clients after 15 June 2017 through the MyTelenor application or via the mobile portal lp.telenor.bg, dedicated to roaming management.

In this case Telenor will apply a surcharge of 1.8 stotinki, including VAT, for each additional MB. Telenor will notify you when you reach 80% of your roaming limit and once again – when you have exhausted your limit.

All EU member states plus Norway, Iceland, Liechtenstein and certain French overseas territories.

This will be regarded as roaming outside EU Zone and the call will be charged in accordance with the applicable Telenor tariff.

No, this is an international call and will be charged as such in accordance with Telenor’s tariff plan.

No. The concept behind the new regulation is to provide customers with cheaper and better services when travelling. If you spend more time abroad than at home, Telenor will start applying a charge on your roaming consumption.

As long as your phone logs onto Telenor’s network once a day and we are aware that you are not a permanent resident of another country, you will be able to take advantage of the new rules.

Yes and no. Do not hesitate to ask any questions and we will make sure that all is clear.

От 15.06.2017 г. клиентите на абонаментни и предплатени планове ще могат да използват включените в плана си национални минути и SMS за изпращане на изходящи SMS и обаждания в роуминг в зона ЕС към България, Европейски съюз и страната на пребиваване.
След изчерпване или липса на национални минути и SMS, цената за изходящ SMS и обаждане в роуминг в зона ЕС към България, Европейски съюз и страната на пребиваване е цената за SMS и обаждане към други национални мрежи според плана.
Включените в плана MB ще могат да се използват и в зона ЕС, но са възможни ограничения. Теленор ще предостави определено количество МВ (определени съгласно политиката за справедливо ползване) или ще можете да ползвате всички текущо включени МВ за ползване в роуминг без допълнително заплащане. Информация с конкретното количество МВ за ползване в Зона ЕС, е достъпна в мобилното приложението MyTelenor и портала за управление на роуминг lp.telenor.bg
След изчерпване или липса на национални MB, условията и цените на MB в зона ЕС са като националните.
След изчерпване на МВ (определени съгласно политиката за справедливо ползване) цената на мобилен интернет в зона ЕС е 1,8 стотинки с ДДС.
Важи само за клиентитите на предплатени планове, с разрешена роуминг услуга

Roaming plan Travel'n'Talk for:

Zone European Union

Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Great Britain, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Norway, Netherlands, Poland, Portugal, Reunion, Romania, Saint-Martin, Slovakia, Slovenia, Spain, Sweden

Outgoing call to Bulgaria, EU and country of residence Outgoing call to countries outside EU and Premium rate numbers Incoming calls SMS MMS Mobile internet
Цената за обаждане към други
национални мрежи според плана
6,00 BGN 0,00 BGN Цената за SMS към други
национални мрежи според плана
0,432 BGN 0,018* BGN

* Цената се прилага след изчерпване на включените в плана МВ на максимално достижима скорост, предоставени за общо за България и за роуминг зона ЕС. За абонаментни планове без включен интернет се прилага цена от 0.50 лв./МВ.

Zone Other countries in Europe

Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Kosovo, Macedonia, Moldova, Monaco, Montenegro, Jersey Island, San Marino, Serbia, Switzerland, Turkey, Ukraine

Outgoing call to Bulgaria, European Union and local calls Outgoing call to countries outside EU and Premium rate numbers Incoming calls SMS MMS Mobile internet (MB)
3,49 BGN 6,00 BGN 1,59 BGN 0,79 BGN 1,88 BGN 15,00 BGN

Zone Countries outside Europe

All remaining countries

Outgoing call to Bulgaria, European Union and local calls Outgoing call to countries outside EU and Premium rate numbers Incoming calls SMS MMS Mobile internet (MB)
6,00 BGN 6,00 BGN 2,39 BGN* 0,99 BGN 1,88 BGN 25,00 BGN

Outgoing calls to premium rate numbers offered by the telecommunication operators in the country, where you are roaming in, are charged per 60 seconds with minimum initial charging of 60 seconds.

Free information about the prices in roaming in EU/ EEA could be found at *123# or lp.telenor.bg
Цените са за минута/МВ/ SMS/ MMS.
Принцип на първоначално/ последващо тарифиране на разговори в роуминг (в секунди): Изходящи разговори към зона Европейски съюз в рамките на зона Европейски съюз според абонаментния план; за всички останали зони и случаи – 60/60.
Принцип на първоначално/ последващо тарифиране на мобилен интернет в роуминг (в КВ): в зона Европейски съюз според абонаментния план; след изчерпване на включените в плана МВ на максимално достижима скорост, предоставени за роуминг зона ЕС съгласно политиката за справедливо ползване – 1/1; за останалите зони – 100/100, а за услугата Blackberry извън зона Европейски съюз 30/30.
Входящите разговори в зона Европейски съюз не се таксуват, а за останалите зони на 60 секунди, с минимално първоначално време за таксуване 60 секунди.
The prices are valid both for voice and outgoing and incoming video calls.
*Some of the mobile operators out of zone European Union charge extra the incoming calls. In these cases, the additional fee is added to the price of the incoming call.

* AT&T and T-Mobule, USA charge all outgoing call attempts, regardless of them being successful or not.
Telcel Mexico, Claro Panama and all networks in Canada charge all successful outgoing call, starting from the "free" signal.
Claro Argentina and Comcel Colombia charge all successful outgoing or incoming call, starting from the "free" signal.
The minimum initial and subsequent charging of mobile internet in zone European Union is per 1 KB, and for the other zones it is per 100 KB. For customers of programs and add-ons of the BlackBerry service the minimum initial and subsequent charging of mobile internet in zone European Union is per 1 KB and for the other zones it is per 30 KB.
Sending and receiving fax messages in roaming is at the prices of voice calls.

According to the EU Roaming regulation, Telenor provides a protective mechanism, which helps you to avoid high data roaming bills while using mobile internet abroad.

This limit is 117.35 BGN (VAT inclusive) for a period of 30 days.

All customers of postpaid plans that have the service international roaming active, have an automatically activated Limit for mobile internet in roaming, valid for all countries in the world.

При неспазване условията на политиката за справедливо ползване на роуминг в зона ЕС по отношение на конкретна услуга, Теленор има право да приложи за тази услуга роуминг такси съгласно чл.76д, б.з от Общите условия . При получаване на уведомлението по чл.76д, б.ж от Общите условия, абонатът има право да представи доказателства, че не ползва роуминг за цели различни от периодично пътуване по електронен път, устно или писмено.

Изходящо обаждане към България, Европейски съюз и страна на пребиваване Изходящо обаждане към страни извън Европейски съюз и Номера с добавена стойност Входящи обаждания SMS MMS Мобилен интернет
0,075 лв. 6,00 лв. 0,025 лв. 0,023 лв. 0,432 лв. 0,018 лв.

Цените са за минута/МВ/ SMS/ MMS. Цените за изходящите и входящите обаждания важат за гласови, видео и факс повиквания. Принцип на първоначално/ последващо тарифиране на разговори в роуминг (в секунди): Изходящи разговори в рамките на зона Европейски съюз към зона Европейски съюз – 30/1; Изходящи разговори в рамките на зона Европейски съюз към Страни извън зона Европейски съюз и Номера с добавена стойност – 60/60; а за входящи разговори в рамките на зона Европейски съюз - 1/1. Принцип на първоначално/ последващо тарифиране на мобилен интернет в роуминг (в КВ) в зона Европейски съюз 1/1.

Zone European Union

Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Great Britain, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Norway, Netherlands, Poland, Portugal, Reunion, Romania, Slovakia, Slovenia, Spain, Sweden

Outgoing call to Bulgaria, European Union and local calls Outgoing call to countries outside EU and Premium rate numbers Incoming calls SMS MMS Mobile internet
Цената за обаждане към
други национални мрежи
според плана
6,00 BGN 0,00 BGN Цената за SMS към
други национални
мрежи според плана
Цената за MMS към
други национални
мрежи според плана
2,40* BGN

* Цената се прилага след изчерпване или изтичане на периода на валидност на включените МВ на максимално достижима скорост, предоставени за общо за България и за роуминг зона ЕС.

Zone Other countries in Europe

Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Kosovo, Macedonia, Moldova, Monaco, Montenegro, Jersey Island, San Marino, Serbia, Switzerland, Turkey, Ukraine

Outgoing call to Bulgaria, European Union and local calls Outgoing call to countries outside EU and Premium rate numbers Incoming calls SMS MMS Mobile internet (MB)
3,49 BGN 6,00 BGN 1,59 BGN 0,79 BGN 1,88 BGN 15,00BGN

Zone Countries outside Europe

All remaining countries

Outgoing call to Bulgaria, European Union and local calls Outgoing call to countries outside EU and Premium rate numbers Incoming calls SMS MMS Mobile internet (MB)
6,00 BGN 6,00 BGN 2,39 BGN* 0,99 BGN 1,88 BGN 25,00BGN

The prices are VAT inclusive. The price for the services used/price of Travel&Surf add-on purchased is deducted from the available credit.

Принцип на първоначално/ последващо тарифиране на разговори в роуминг (в секунди): Изходящи разговори към зона Европейски съюз в рамките на зона Европейски съюз според абонаментния план; за всички останали зони и случаи – 60/60.
Изходящи повиквания към номера с добавена стойност, които се предлагат от телекомуникационни оператори на територията на държавата, в която се намирате, се таксуват на 60 секунди с минимално първоначално време за таксуване от 60 секунди.
Принцип на първоначално/ последващо тарифиране на мобилен интернет в роуминг (в КВ): в зона Европейски съюз според абонаментния план; след изчерпване на включените в плана МВ на максимално достижима скорост, предоставени за роуминг зона ЕС съгласно политиката за справедливо ползване – 1/1; за останалите зони – 100/100, а за услугата Blackberry извън зона Европейски съюз 30/30.
Входящите разговори в зона Европейски съюз не се таксуват, а за останалите зони на 60 секунди, с минимално първоначално време за таксуване 60 секунди.

Free information about the prices in roaming in EU/ EEA could be found at *123# or lp.telenor.bg

SMS value added services in Bulgaria can be used in roaming regardless of the zone the customer is in. The services will be charged with the standard price for sending SMS in Bulgaria to the given number + 1.91 BGN (VAT inclusive). SMS services that are being charged by incoming SMS are charged with the standard price with no change from Bulgaria.

Upon registering in the network of a EU operator, automatically via an SMS, the customer receives information about prices in BGN VAT inclusive per: minute incoming and outgoing call, SMS sent and internet traffic for 1 MB. The price for all calls, SMS sent and services used is deduced from the available credit.

The prices given above are standard but some of the mobile operators charge extra the incoming calls. In these cases, the additional fee is added to the price of the incoming call.

AT&T and T-Mobile, USA charge all outgoing call attempts, regardless of them being successful or not.

Telcel Mexico, Claro Panama and all networks in Canada charge all successful outgoing call, starting from the "free" signal.
Claro Argentina and Comcel Colombia charge all successful outgoing or incoming call, starting from the "free" signal.

According to the EU Roaming regulation, Telenor provides a protective mechanism, which helps you to avoid high data roaming bills while using mobile internet abroad.

This limit is 117.35 BGN (VAT inclusive) for a period of 30 days.

All customers of postpaid plans that have the service international roaming active, have an automatically activated Limit for mobile internet in roaming, valid for all countries in the world.

При неспазване условията на политиката за справедливо ползване на роуминг в зона ЕС, Теленор има право да приложи роуминг такси:

Изходящо обаждане към България, Европейски съюз и страна на пребиваване Изходящо обаждане към страни извън Европейски съюз и Номера с добавена стойност Входящи обаждания SMS MMS Мобилен интернет
0,075 лв. 6,00 лв. 0,025 лв. 0,023 лв. 0,432 лв. 0,118 лв.

Цените са за минута/МВ/ SMS/ MMS. Цените за изходящите и входящите обаждания важат за гласови, видео и факс повиквания. Принцип на първоначално/ последващо тарифиране на разговори в роуминг (в секунди): Изходящи разговори в рамките на зона Европейски съюз към зона Европейски съюз – 30/1; Изходящи разговори в рамките на зона Европейски съюз към Страни извън зона Европейски съюз и Номера с добавена стойност – 60/60; а за входящи разговори в рамките на зона Европейски съюз - 1/1. Принцип на първоначално/ последващо тарифиране на мобилен интернет в роуминг (в КВ) в зона Европейски съюз 1/1.

15,00 BGN цена на изходящо обаждане към сателитни мрежи от зона Други държави в Европа и зона Държави извън Европа и 13,20 лв. цена на изходящо обаждане към сателитни мрежи от зона Европейски Съюз.

All prices are VAT inclusive.

Full list with all operators Telenor has roaming agreements with

List of all mobile operators, that Telenor maintains 4G mobile internet relationship with

List of mobile operators offering 4G mobile Internet to their customers in the network of Telenor Bulgaria

Airplane and ship networks

Enjoy new Roam&Surf add-ons with more MBs for European Union zone and new Call&Surf EU add-ons with included MBs, minutes and SMS.

Roam&Surf roaming add-ons are available for customers of postpaid and prepaid plans
Call&Surf roaming add-ons are available for customers of postpaid plans

Zone European Union

Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Great Britain, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Norway, Netherlands, Poland, Portugal, Reunion, Romania, Saint-Martin, Slovakia, Slovenia, Spain, Sweden.

Call&Surf EU Add-Ons in Zone European Union and Switzerland
Call&Surf EU S 200 minutes
200 SMS
200 МВ

Validity:

1 day

Activation:

http://lp.telenor.bg
dial*123#
SMS to 501 with text 1
7,99 BGN
Call&Surf EU L 1000 MB
500 minutes
500 SMS

Validity:

7 days

Activation:

http://lp.telenor.bg
dial *123#
SMS to 501 with text 7
21,99 BGN
Roam&Surf EU Add-ons in Zone European Union
Roam&Surf EU S 100 МВ

Validity:

24 hours

Activation:

Activate online
at http://lp.telenor.bg
by dialing*123#, option 6/2
3,99 BGN
Roam&Surf EU M 500 МВ

Validity:

7 days

Activation:

Activate online
at http://lp.telenor.bg
by dialing *123#, option 6/2
10,99 BGN
Roam&Surf EU L 1000 МВ

Validity:

7 days

Activation:

Activate online
at http://lp.telenor.bg
by dialing*123#, option 6/2
19,99 BGN

Zone Europe

Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Faroe Islands, Kosovo, Macedonia, Moldova, Monaco, Montenegro, Jersey Island, San Marino, Serbia, Turkey, Ukraine.

Add-ons Roam&Surf Europe
Roam&Surf Europe S 20 МВ

Validity:

24 hours

Activation:

Activate online
at http://lp.telenor.bg
by dialing*123#, option 6/2
4,99 BGN
Roam&Surf Europe L 100 МВ

Validity:

7 days

Activation:

Activate online
at http://lp.telenor.bg
by dialing*123#, option 6/2
19,99 BGN

Zone World

All remaining countries.

Add-ons Roam&Surf World
Roam&Surf World S 2 МВ

Validity:

24 hours

Activation:

Activate online
at http://lp.telenor.bg
by dialing *123#, option 6/2
9,99 BGN
Roam&Surf World L 12 МВ

Validity:

7 days

Activation:

Activate online
at http://lp.telenor.bg
by dialing *123#, option 6/2
44,99 BGN

Take advantage of low prices for calls and mobile internet while roaming in European Union and Switzerland *.

New add-ons Call&Surf EU give you the flexibility to choose between variety of volumes and validity period depending on your needs.

Coverage:

Zone European Union, as well as Switzerland *

Austria, Belgium, Great Britain, Guadeloupe, Germany, Gibraltar, Greece, Denmark, Estonia, Ireland, Iceland, Spain, Italy, Cyprus, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Martinique, Norway, Poland, Portugal, Reunion, Saint-Martin, Romania, Slovakia, Slovenia, Hungary, Finland, France, French Guiana, Netherlands, Croatia, Czech Republic, Sweden

* The number of provided roaming minutes for calls in European Union and Switzerland apply to:

incoming calls from users throughout the world to countries in European Union and Switzerland; and
outgoing calls from the country in European Union and Switzerland to countries in the European Union zone and country.

Important!

Outgoing calls from countries in zone European Union to Switzerland are not included in the Call & Surf EU add-ons.

After the included roaming usage is depleted or the validity period of the add-on expires, whichever is sooner, and if another add-ons is not purchased roaming services usage in countries in the zone European Union will be charged according to standard roaming price in zone European Union and if the usage is in Switzerland - according to standard roaming prices in zone Other countries in Europe.

Add-on purchase

You could purchase Call & Surf EU add-on with included minutes, SMS and mobile internet traffic in roaming at any time while in Bulgaria or abroad. Call & Surf EU add-ons are one-off, and their price is added in and paid together with the invoice for the month in which the add-ons has been purchased.

Choose the most suitable way for you:

visit http://lp.telenor.bg, which is available for free in Bulgaria and abroad;
dial *123# (available for free in Bulgaria and abroad) and choose one of the options;
• send SMS to number 501 with text "1", "3" или "7", where the number matches the add-on validity.

The validity of Call & Surf EU add-ons starts immediately after purchase.

Switch to standard prices in roaming for the mobile internet

If you want to deactivate MBs purchased by Call & Surf EU add-on and switch to standard prices in roaming for mobile internet, you will still retain the remaining minutes and SMS of the add-on till the end of the validity of the add-on. Then you could select one of these options:

visit http://lp.telenor.bg, which is available for free in Bulgaria and abroad, and choose "Standard roaming prices";
dial *123# (available for free in Bulgaria and abroad) and choose "Standartni rouming tseni".

When mobile internet usage in roaming is being charged on standard prices then the limit for mobile internet in roaming applies..

Terms and conditions

Call & Surf EU add-ons are valid for residential customers that using mobile subscription plans.

The number of provided roaming minutes for calls in European Union and Switzerland apply to:

incoming calls from users throughout the world to countries in European Union and Switzerland; and
outgoing calls from the country in European Union and Switzerland to countries in the European Union zone and country.

Outgoing calls from countries in the European Union to Switzerland are not included in the Call & Surf EU add-ons.

After the included roaming usage is depleted or the validity period of the add-on expires, whichever is sooner, and if another add-ons is not purchased roaming services usage in countries in the zone European Union will be charged according to standard roaming price in zone European Union and if the usage is in Switzerland - according to standard roaming prices in zone Other countries in Europe.

Should you have an active add-on for mobile internet in roaming, such as Roam&Surf and/or minutes, SMS or MB included in your postpaid plan, and/or active Call&Surf EU add-on, and/or another add-on with roaming units included, their depletion will carry out with the following priority:

first will be depleted minutes, SMS and MB included in the active Call&Surf EU add-on;
consequently will be depleted MB included in the active Roam&Surf add-on for mobile internet in roaming;
minutes, SMS and/or MB included in your postpaid plan;
any other add-ons that include minutes, SMS and MB in roaming.

A new add-on could be purchased after the validity of the existing one expires.

If you buy Call&Surf EU add-on, the price and the MBs included are not part of the limit for mobile internet in roaming..

Minutes, SMS and MB included in the add-on that are not depleted with the validity period of the add-on will be lost.

Included minutes are not available for calls made to the number of value added services.

Minutes included:

When the customer is located in a country of the European Union zone and calls to numbers from this zone, visited country, or Bulgaria, outgoing calls are charged per second with minimum initial charging interval of 30 seconds.
When the customer is located in Switzerland and calls numbers from the zone European Union or Switzerland, outgoing calls are charged per 60 seconds with a minimum initial charging interval of 60 seconds.
Incoming calls in the EU zone are charged per second. Incoming calls in Switzerland are charged with 60 seconds minimum initial charging time of 60 seconds.

МВ included:

The initial and secondary charging interval of mobile internet is 100 KB.
In case the included minutes, SMS are depleted before its validity expiration, they will be charged according to the standard prices in roaming or under the terms and conditions of other active add-ons.
In case MB included in the Call&Surf EU add-on are depleted, surfing in roaming will continue on standard roaming rates, until customer visit at http://lp.telenor.bg, or dial * 123# and choose one of the options.

Service activation

You can purchase a Roam&Surf add-on with included traffic for mobile roaming internet at any time while you are in Bulgaria or abroad. You can choose the most convenient for you option:

Via the mobile portal for managing the service http://lp.telenor.bg, free of charge in Bulgaria and abroad.
By dialing *123# and choosing one of the options listed.

You can use the Roam&Surf service if you are a residential customer, you are using postpaid or prepaid plan from Telenor and you have activated the service international roaming.

To activate the Roam&Surf service:

Send a blank SMS to number 1212. Sending SMS to 1212 is free from the Telenor network. When abroad the SMS is charged according to the standard roaming prices.
Purchase a Roam&Surf add-on with included mobile internet traffic in roaming.

Once you've activated the Roam&Surf service:

You take advantage of low prices for mobile internet while abroad without needing to choose recommended networks;
You could track your usage for free from the mobile management portal http://lp.telenor.bg

Service management

You can manage the service via the mobile portal http://lp.telenor.bg . Using this channel you can buy the preferred add-on with included traffic for mobile internet and check the add-ons' validity and the remaining MB after you've successfully activated the service

Good to know about the mobile portal http://lp.telenor.bg

The mobile portal is accessible for free both while in Bulgaria or abroad. You could also check free of charge the validity of the add-on and the remaining MB, if that is done within the rational usage policy (50 checks per 24 hours);

Service deactivation

If you are in Bulgaria you can send a free SMS to number 12116 with text "STOP";
If you are abroad, you can send a SMS to number 12116 with text "STOP". SMS for deactivation sent abroad are charged according to the standard roaming prices.

Sending SMS to number 12116 with the text "STOP" will result in deactivation of all active add-ons and switching to standard rates.

In case you have not used all of the included MB at the time of deactivation, the remaining MB will be lost.

You can deactivate Roam&Surf service at any time and move to charging as per the standard roaming prices of mobile internet in roaming. In this case the remaining MB from the purchased Roam&Surf add-on are lost.

Terms

The purchased add-on can be used for browsing via mobile phone or computer.
The add-ons for zone European Union can only be used in this zone.
Add-ons for zone Other countries in Europe can be used for this zone, as well as for zone European Union.
Add-ons for zone Countries outside Europe can be used for this zone, as well as the other two zones.
The minimum initial and subsequent charging of mobile internet is 100 KВ. 1 МВ is equal to 1024 KВ. This applies to Blackberry service customers as well.
The Roam&Surf add-on can be activated within 30 days of purchasing it. A purchased add-on is activated by the first internet session, made within 30 days of the purchase in a roaming zone the add-on can be used in. The validity of the add-on starts from the moment of activation.
New add-on for any given roaming zone can be purchased after expiration of the validity of depletion of the included MB in the previous one.
When 80% and 100% of the included MB are depleted, each client will be notified via SMS. When reaching 100% of the included add-on traffic, surfing in roaming will continue on standard roaming rates, until customer visit at http://lp.telenor.bg, or dial * 123# and choose one of the options."

What happens to mobile internet roaming limit if I activate a Roam&Surf add-on?

When purchasing a Roam&Surf add-on, its price and the traffic included in it are not a part of the mobile internet roaming limit.

Example 1: 

You have activated the Roam&Surf service and you have purchased a mobile roaming internet add-on Roam&Surf EUL for 9,99 BGN (VAT inclusive), and you have active limit for the service mobile internet roaming − 117,35 BGN (VAT inclusive). In this case:

The maximum amount that may be charged in your invoice for using mobile internet in roaming is 117.35 BGN + 9.99 BGN = 127.34 BGN (VAT inclusive).
The internet traffic generated by the service mobile internet roaming in the countries from zone European Union will be deduced from the included MB in the add-on Roam&Surf EU L.

Example 2:

You have only activated limit for internet while roaming in EU − 117.35 BGN (VAT inclusive).

The maximum amount that may be charged in your invoice for using mobile internet in roaming is 117.35 BGN (VAT inclusive).

All prices are VAT inclusive.

For postpaid plans

by sending a free SMS with text “A” to number 1210

by sending a free SMS with text “D” to number 1210

Sending an activation or deactivation SMS from Bulgaria is free of charge and from abroad is charged according to the standart roaming prices.

After July 1, 2014 you may use alternative roaming service providers, other than Telenor, in the European Union, while continue using roaming from Telenor in the other countries.

For prepaid plans

If your prepaid plan includes a roaming service and it has been activated, while traveling abroad, you can use your Telenor prepaid SIM to:
make outgoing calls in the network of over 200 operators with which Telenor has signed roaming agreements for prepaid voice services;
receive calls, send and receive SMS to all mobile networks in the networks of over 500 operators in over 180 countries;
use mobile internet, receive and send MMS in the networks of the operators with which Telenor has signed agreements for those services.

If you haven’t used your prepaid SIM before your travel, make sure you have activated it. That means you’ve called at least once from it while on the Telenor network. In other cases the SIM won’t be active and you won’t be able to use it – both in Bulgaria and abroad.
Just in case it would be good to top up your credit before leaving. If you don’t have enough credit the people trying to call you, won’t be able to reach you while abroad. If your credit is exhausted while on a call, the call will be dropped.

If the service international roaming is not active on your SIM, you can activate it easily and for free. Dial from your mobile phone *111# and press the call button. In one minute you will receive an SMS that confirms successful activation of the service.

In case you want to deactivate the service international roaming, dial *112# and press the call button. You will receive an SMS for successful deactivation.

Please have in mind that activation and deactivation of roaming can only be performed while in Bulgaria.

Mobile internet in roaming

In order to use mobile internet in roaming, Telenor offers you two options - roaming plan Travel’n’Talk (standard roaming prices) and Roam&Surf add-ons. Depending on the country you are in, you may choose one of the two options in the web portal for managing roaming services, that you can find at: http://lp.telenor.bg.

Roaming plan Travel’n’Talk (standard roaming prices):Roaming plan Travel’n’Talk – you will be charged based on the consumed traffic of mobile internet, according to the price list in EU zone.

Roam&Surf add-ons with included MB

You can control your bill for mobile internet while in roaming by using the add-ons Roam&Surf. There are no preferred networks and you can benefit from free traffic check anytime.

Advantages

free check of your usage at http://lp.telenor.bg
you can benefit from low prices for mobile internet while abroad, without having to choose preferred networks.

If you are using a Telenor postpaid or prepaid plan and have activated the roaming service, you can choose to pay only the amount you have stated.

with direct purchase of an add-on Roam&Surf
with direct purchase of an add-on Call&Surf

Advantages

You can change over to a preferred option anytime, without having to pay additional fees.

purchase of an add-on Roam&Surf with included MB in roaming or
purchase of an add-on Call&Surf with included minutes, SMS and MB in roaming
changing over to standard roaming prices

Checking of validity and remaining MB in the portal http://lp.telenor.bg or by dialing *123# is free of charge, whether it is made in Bulgaria or abroad.

If you want to use mobile internet without restrictions again, you can follow one of the options below:

Send an SMS with text “STOP” to number 12116.

SMSes sent in Bulgaria are free of charge;
SMSes sent abroad are charged according to the standard roaming prices.

Visit the portal http://lp.telenor.bg and select “Standard roaming prices”;
Dial *123#, option 6, option 2 and choose „Standartni rouming tseni“.

In these cases you will change over to charging of mobile internet in roaming according to the standard roaming prices.

In case you select this option and have not depleted the MB included in the add-on, the remaining MB will be lost.

Upon charging of standard roaming prices, the limit for mobile internet in roaming is applied.