Postpaid plans

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If you are currently using a postpaid plan Nonstop, Rezerv Standart, Rezerv, Rezerv Start, Standard or Online by Telenor, or the old postpaid plans by Telenor you could change your plan after the first 6 months of the initial contract period and there is no limit for the number of changes during the contract period. However, changes could be performed once in a billing period. You could switch to another plan in the first 6 months of the initial period for using mobile services when buying a handset with subsidy and signing a new term contract.

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In all cases you may change your postpaid plan to a new one with the same or higher monthly fee and by paying an one-off fee for changing a postpaid plan during the contract term.

Please, note that by changing your postpaid plan the unused Rezerv minutes, if there are such in your previous plan, are lost and you receive new Rezerv minutes for the new contract duration, if the new plan includes such.

In case of a postpaid plan change, the unused included minutes are not transferred to the new plan. For the first and last billing period of using the chosen plan, you receive a proportionate number of minutes for the proportionate monthly subscription fee of the new plan.

When changing the postpaid plan after the expiry of the contract period, you could choose between Rezerv, Rezerv Start and Standard plans with higher, same or lower monthly fee for a new contract period.

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New customers can get a smartphone from day one – upon signing their first contract with Telenor after performed credit assessment. Depending on the credit assessment made, Telenor may request advance payment of monthly fees, offer another device or payment of the device in cash.

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The information updating in the charging system requires technological time for recording the used services to calculate duties, minutes and megabytes. Updating is periodically and depends on the intensity of used services. That’s why it is possible the provided information not to include some of the last made calls and sent SMS or used Internet services.

 

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If your SIM card has been active for more than one month you can switch to a Postpaid plan. It is necessary to visit a shop of our retail network and sign an Agreement for use of mobile services. You can keep your mobile number and your available prepaid balance will be transferred in your first or second invoice. 

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Your first invoice is issued up to a few days after the activation of the SIM card.

The following is included in the first invoice:

  • Advance subscription fee under the selected plan for the next accounting period
  • Proportional monthly subscription fee under the chosen postpaid plan for the period from activation until the issuing of the first invoice
  • Discounts on the selected plan, if applicable
  • Level of use of services from the date of activation until the issuing of the first invoice
  • Fees for additional services/packages, selected by you in case these are paid for.

Example:

Your card is activated on the 15.04, and the date of issuing of the first invoice is 01.05 and it will consist of the following:

  • Proportional subscription fee for the period 15.04 – 01.05
  • Advance subscription fee for the period 01.05 – 01.06
  • Fees for additional services/packages, selected by you in case these are paid for.

You can check the value of your invoice at any time, quickly and free of charge, by dialing the following code from the menu of your telephone: *123# (option 1) from the Telenor Menu.

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You may check your available balance, number of minutes/ MB remaining from your postpaid plan, as well as your credit limit in a number of ways:

For free by using the automatic My Menu *123#;
Through the Automatic Information Service by calling number 123 (0.024 BGN, VAT inclusive, regardless of the call duration);
In the My Telenor portal;
By sending SMS to number 1000 (the price varies according to the prices for SMS under the respective postpaid plan).

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Your invoice is issued up to a few days after the activation of your SIM card, as the same date will be the date of issuing of your future invoices. Within two weeks from issuing of the invoice, it will be delivered on the address, which you have provided at signing of the contract for mobile services.

If you chose the option of not receiving a paper copy of your invoice, you may use the E-Invoice service, which provides the opportunity to the Telenor subscribers to view the monthly invoice and the detailed printout online.

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In case of change of the postpaid plan, the following will be reported in your invoice:

  • The number of included minutes under the old plan proportionately calculated for the period until entering into force of the new plans
  • The number of included minutes under the new plan proportionately calculated for the number of days from entering into force of the new plan until the end of the respective running accounting period.

 

 

 

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In case you wish to change your postpaid plan, you need to submit a request for change. The signed document is checked and processed by Telenor within the provided period of 7 days.

The following sums, related to the subscription fees will be included in the next invoice:

  • The advance monthly subscription fee under the old plan is deducted proportionately for the number of days from entering into force of the new plan until the end of the respective accounting period
  • The monthly subscription fee for the new plan is deducted proportionately for the number of days from entering into force of the new plan until the end of the respective accounting period
  • An advance monthly subscription fee is deducted under the new plan for the next accounting period

Example:

The date of issuing of your invoice is the 1st of the month, and the plan that you are using is Telenor Max with a monthly subscription fee of 9.90 BGN. On the 10.03 you initiate a switch from Telenor Max to Telenor Universe with monthly subscription fee of 12.90 BGN. The invoice, issued after the switch of plans on the 01.04, will consist of the following monthly fees:

  • A proportion of the fee for Telenor Max is deducted for the period 10.03-01.04 (which is charged in advance in the invoice from the 01.03)
  • A proportional fee under the new plan Telenor Universe is deducted for the period 10.03-01.04
  • An advance monthly subscription fee under the new plan for the next accounting period 01.04-01.05 is also deducted

 

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You are welcome to any Telenor representative shop at your convenience or any shop from the networks of our partners Global Net and Internity.

Choose a subscription plan according to your preferences.

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All used mobile services, subscription taxes and discounts are calculated for a Billing period. The Billing period continues one month and starts every month on one and the same date, called Billing date.

On the billing date is calculated mobile services usage for the last billing period as well as some advance subscription fees and discounts for the next upcoming billing period. On the billing date all the unbilled events are invoiced.

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Some Telenor subscription plans offer additional promotional minutes for different duration. For these additional given minutes you need to know:

    • For the billing period they expire in, you receive prorated minutes. The prorate amount depends on the days remaining to their expiration date.

For example:

You are using a plans with included 500 minutes for the whole contract’s duration and 300 additional promotional minutes, valid for the first 3 months. Your SIM card is activated on March 5th, the promotional minute’s validity is June 5th, and the billing date is 1st. You will receive the promotional minutes as follows:
 
        - from March 5th to March 31st – 260 minutes for 26 days
        - from April 1st to April 30th – 300 minutes for 30 days
        - from May 1st to May 31st – 300 days for 31 days
        - from June 1st to June 5th – 50 minutes for 5 days
  • The minutes could be used during they validity period only. After that period, the usage will be charge according to the subscription plan’s pricelist.

 

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You can check the PUK code of your telephone number:

  • online through My Telenor portal
  • with a call to the Customer Service Center on 123 (0,024 BGN/ per call)
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From the time of activation of the SIM card until the first date of invoicing, you may use a proportional number of included minutes from the monthly number of included minutes for the respective period.

Example:

Your card is activated on the 15.04, and the date of issuing of the first invoice is 01.05.

If you have subscribed to a plan with 300 included minutes per month, then from the date of activation of the SIM card until the date of the first invoice, there are 15 days and therefore you can use 1/2 or 150 of the included minutes. The full package of 300 minutes you can use from 01.05.

You may check the available minutes at any time, quickly and free of charge, by dialing the following code from the menu of your telephone: *123# (option 2) from the Telenor Menu.

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The deadline for payment is 15 days from the date of issuing of the invoice.

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Your electronic invoice will be accessible online up to 5 days after the date of its issuing.

Details on how to register for E-Invoice may be obtained from the MyTelenor web portal.

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