Conditions for activation and top-up of a prepaid card
By activating your prepaid card you use a prepaid mobile internet plan. You also use additional conditions upon every top-up as follows:
Activation conditions/Additional conditions upon card top-up
||MB for use in Bulgaria
||Validity of the MB
By activating the card
| 12 000 MB*
Upon top-up for 9 BGN or more
These additional conditions apply upon card top-up of in the period from 01.06.2017 to 15.04.2018. After the specified period, you will use the conditions of a prepaid mobile internet plan and the current additional conditions, if any.
About the additional conditions – for included MBs that are received upon top-up of the prepaid card during the specified period, a fee of BGN 9.00 is deducted – the fee is deducted upon every top-up of the prepaid card with 9.00 BGN or more. The additional top-up conditions can be used after the receipt of a confirmation SMS.
Access to the Telenor 4G / LTE network in Bulgaria is possible within the coverage areas with a compatible SIM card and device. * See more information about the used network and the options to use the 4G / LTE network under the Terms & Conditions tab, Internet Tariffing and Access to the 4G / LTE Network.
The new MBs which are received upon top-up of the card during the specified period of additional conditions or those received when an extra package is activated, are added to the available MBs (if any) and the validity of all MBs (available and new) becomes equal to the larger of the two validations - of the available or received new ones.
Activation and validity period
Your SIM card is automatically activated during your first internet session. From this moment on, you get a 12-month initial validity period. The validity period is automatically renewed at credit top-up, depending on the value of the top-up.
Important: If the validity period of the SIM card is not renewed, the card will be automatically deactivated after its expiration and you will no longer be able to use this mobile number. In this case, the available credit balance, as well as all unutilised MB, are all lost.
The validity of the credit upon each top up is different depending on the top-up value. If no top up is made during the credit validity period, the credit is lost.
You may easily top up your balance (credit in BGN) and it may be used for purchase of data add-ons, sending of short text or multimedia messages. In case your prepaid SIM card is registered by following the corresponding applicable regulations (published on the www.telenor.bg), it may also be used for voice and other mobile services, available for the users of prepaid Telenor services.
•Via recharge.telenor.bg by inserting 12 digit voucher code, bought from the trade network;
•Via mobile portal MyTelenor, entering the respective number that will be top up and the chosen top up amount
•With direct top up in the retail network of Telenor or specified points of sale;
•From a card with a subscription plan you can make a single credit top up of a prepaid card or make a subscription for top ups – dial *123# and select Services/Recharge
•Via MyTelenor Bulgaria mobile app
Check all top up methods
Activation of data add-ons
To activate an add-on, visit the page for add-on activation at lp.telenor.bg or send free of charge SMS to number 123 with the text code for activation for the chosen add-on.
With your prepaid card from the prepaid pack for mobile internet you may use data add-ons, bought at page lp.telenor.bg. After selecting the option “Buy”, the add-on you have chosen, is activated and its validity period commences.
After depletion of the initially included MB, respectively the MB included in activated add-ons, or expiry of their validity, you will be automatically redirected to the page goweb.lp.telenor.bg, where you will have the option to purchase data add-on with MB and to continue surfing at maximum speed, or in case the validity of the initially included MB or MB included in activated add-ons is not reached – to continue surfing at speed up to 64 kbps until the validity of the current MBs (initially included or from add-ons) expires.
At any time and free of charge, using the provided SIM card, you may check the balance of the remaining MB packages, as well as their validity period as follows:
•with the MyTelenor Bulgaria mobile app, after you download the app and register your id card;
•by sending a free SMS with text “GC” to number 125
•by visiting the page goweb.lp.telenor.bg. On this page, you may also find information on the number of the available initially included data packages.
For your comfort, Telenor will be sending SMS messages to the card that is provided with the prepaid data pack, when you’ve used up 70% of the present data package, as well as when it is depleted or its validity period has expired.
Charging of mobile internet and acces to the 4G / LTE network
The maximal initial data charging is 100 KB, then is rounded up to 1 КВ
The access to the page goweb.lp.telenor.bg is free of charge, when using the present prepaid SIM card. There are no MB used up for its top up or add-on activation and there is no need of an active data package for mobile internet to access it.
The internet traffic, generated under the conditions of the initially provided upon card activation MBs, MBs provided upon add-ons activation or under the conditions of prepaid plan, in the period from 01.06.2017 to 15.04.2018, is available at maximum speed in the 2G/3G/4G/LTE Telenor network(through APN telenorbg) and is valid on the territory of Republic of Bulgaria.
The use of the Telenor 4G / LTE network by prepaid users is possible with a compatible SIM card and device within a 4G network coverage area. In all other cases, the traffic is at maximum speed through the Telenor 2G / 3G network (via APN telenorbg) in Bulgaria.
Prices of other mobile services
After registration of the prepaid SIM card, voice and other mobile services can be used.
•Price of calls to all national networks: 0,50 BGN/min.
•Price of SMS to all national networks: 0,15 BGN/SMS.
The minimum initial charging time for a call is 60 seconds, after which charging is applied per second.
All prices shown are VAT inclusive.
The Telenor current active price list for prepaid services and packages, published on the www.telenor.bg, is applied to all cases/prices, not described above.