Services prices for postpaid plans

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Services prices for postpaid plans

Services prices for postpaid plans
Service Price
Calls to 0700 numbers from Telenor mobile number (per minute) / Calls to 0700 numbers from Telenor fixed number (per minute) 0.32/0.12 BGN
Contact a Customer Service Center operator at number 123 (per call), Automatic informational service at number 123 (per call) 0.024 BGN
Listening to voicemail messages (per minute) 0.12 BGN
Price per minute to mobile and fixed numbers from all national networks and outgoing roaming calls from zone EU to zone EU after depletion of the included minutes for postpaid plans Total/Start/ Standard/ Rezerv Start/ Rezerv Standard / Rezerv / Nonstop / Online:
Total/ Start, Standart, Nonstop, Online, Junior, Rezerv Start 7,99, Rezerv Standard 8,99, Rezerv Start 10,99, Rezerv 13,99, Rezerv Start 14,99, Rezerv Standard 14,99 0.35/0.32 BGN
Rezerv 19,99/ Rezerv Standard 19.99 / Rezerv Start 20,99 0.30 BGN
Rezerv 24,99/ Rezerv Start 25,99/ Rezer Standard 25,99 / Rezerv 29,99 0.28 BGN
Rezerv 34,99/ Rezerv Standard 39,99 / Rezerv 59,99/ Rezerv Standard 99,99 / Rezerv 99,99/ Web&Talk 49,99 0.26 BGN
Price per minute to mobile and fixed numbers from all national networks and outgoing roaming calls from zone EU to zone EU after depletion of the included minutes for postpaid plans - archive:
Universe 6,49 0.35 BGN
Universe 12,99 0.27 BGN
GLOBUL Max 20,99/ GLOBUL United 20,99/ Universe 19,90/ Universe 20,99/ GLOBUL Web&Talk 20,99 0.30 BGN
Universe 24,90/ GLOBUL United 25,99/ GLOBUL Web&Talk 25,99 0.28 BGN
Universe 39,90/ GLOBUL Web&Talk 49,99/ GLOBUL Web&Talk 99,99 0.26 BGN
All postpaid plans – archive, different from the above described 0.32 BGN
Price per minute to mobile numbers from all national networks for postpaid plans Home 0.32 BGN
Price per minute to fixed numbers from all national networks after depletion of the included minutes for postpaid plans Home 2,99/ Home 7,99/ Home 11,99 0.05 BGN
Price per minute for local/long distance calls to fixed numbers from other national networks after depletion of the included minutes for postpaid plan Home 5,90 0.05/0.08 BGN
Minimum initial/ following charging time of national calls, outgoing roaming calls from zone EU to zone EU and international calls for postpaid plans:
Home Start 30", Home Plus и Universe 30/1
Total, Home, Start, Standart, Оnline, Nonstop, Rezerv, Rezerv Standart, Junior and G Web&Talk and all postpaid plans – archive, different from the described above 60/60
Price per short text message (SMS*) to mobile numbers from national networks and outgoing SMS in roaming for zone EU for all postpaid plans Nonstop, Standart, Start, Online/ Total 0.19/0.23 BGN
Price per SMS* to mobile numbers from national networks and outgoing SMS in roaming in zone EU for all plans, different from the described above 0.14 BGN
Price per SMS* to numbers from the OPERATOR for postpaid plans for mobile internet: 0.10 BGN
Price per SMS* to mobile numbers from international networks for postpaid plans Total, Nonstop, Standard, Start, Online/ Internet and Rezerv Pro 0.39/0.22 BGN
Price per SMS* to e-mail 0.14 BGN
Price per MMS to numbers from the OPERATOR for postpaid plans:
Standard, Rezerv Start, Rezerv, Junior, GLOBUL Smart 5,00, GLOBUL Smart 6,90, GLOBUL Smart 9.90, GLOBUL Smart 15,00, GLOBUL Max 7,99 0.24 BGN
All postpaid plans – archive, different from the above described 0.14 BGN
Price per MMS to national and international mobile networks for all postpaid plans Nonstop/ Standard (15,99; 20,99; 25,99)/ Start and Online 0.59 BGN
Price per MMS to national mobile networks for all postpaid plans Total 0.69 BGN
Price per MMS to international mobile networks for all postpaid plans Total 0.90 BGN
Price per MMS to numbers from other national and international mobile networks for all plans, different from the ones describes above 0.54 BGN
Video calls to mobile numbers from all national networks for postpaid plans – Total, Nonstop, Start, Standart, Online, B Nonstop 0.59 BGN
Video calls to mobile numbers from the OPERATOR network (per minute) for all plans different from the described above 0.32 BGN
Video calls to mobile numbers from all national networks for all postpaid plans different from the described above 0.59 BGN
Video calls to mobile operators from Zone Balkans*/ USA, Canada and Russia/ Europe/ the rest of the world (per minute) 0.19/1,19/1,55/1,73 BGN
Speed after depletion of the included MB at maximum applicable speed for postpaid plan
Total/Junior/ Start 11,99/ Standart 12,99/ Standart 15,99/ Online 14,99/ Internet /Rezerv 13,99/ Rezerv Standard 14,99 / Rezerv Standard 19,99 / Rezerv 19,99/ Rezerv with discount 11,19/ Rezerv with discount 15,99 / Web&Talk 49,99 and postpaid plans archive 64 KB
Rezerv 24,99/ Standard 20,99 / Standard 25,99/ Rezerv Standard 25,99 / Rezerv 29,99/ Rezerv 34,99/ Rezerv Standard 39,99 / Rezerv 59,99/ Rezerv Standard 99,99 / Rezerv 99,99/ Rezerv with discount 19,99/ Rezerv with discount 23,99/ Rezerv with discount 27,99/ Rezerv with discount 47,99/ Rezerv with discount 79,99 / all Nonstop plans 128 KB
Minimum initial / following charging of data at the teritory of Bulgaria (КВ) for plans for mobile internet 1/1
Minimum initial / following charging of data at the teritory of Bulgaria (КВ) for all other plans: 5/1
Mobile internet traffic is possible only through access point Access Point Name APN – telenorbg
Mobile Internet in Bulgaria and zone EU for pospaid plans without mobile Internet (MB) 0.50 BGN
Add/ change of the numbers from the "For friends" group for the applicable plans at 123 (per call)
0.024 BGN
Change of number from the "For friends" group for plans Rezerv Standard, where applicable (per number)
2.90 BGN
Change of a number from the "For friends" group for other applicable plans (per number)
0.60 BGN
Price per minute in the For Friends Group 0.30 BGN
Data traffic and fax through CSD in the OPERATOR network (per minute) 0.24 BGN
Data traffic and fax through CSD to all national networks and international networks for all postpaid plans Total 0.26 BGN
Data traffic and fax through CSD to international networks (+ Price for international calls for the respective zone) 0.36 BGN
Data traffic and WAP through CSD to OPERATOR network for postpaid plans B Nonstop, Pro 5.99 (per minute) 0.12 BGN
Mobile access to internet through CSD 0.06 BGN
Detailed paper report on conducted calls for postpaid plans Start/ Standard/ Rezerv Start/ Rezerv Standard / Rezerv / Nonstop / Online/ Junior (for one month; for one number) 1.99 BGN
Detailed paper report on conducted calls for postpaid plans – archive (for one month; for one number) 0.50 BGN
Receiving of incoming traffic when not paid within obligation period(per number) 0.90 BGN
Golden number 100 BGN
Golden number + 600 BGN
Price for initial activation (per number) 10.90 BGN
Fee for changing a postpaid plan for mobile voice services during the contract term (to a postpaid plan whose monthly fee is equal to or higher than the current one with no more than 4,00 BGN) 15.00 BGN
Fee for changing a postpaid plan for mobile voice services during the first 6 months of the current contract term (to a postpaid plan whose monthly fee is more than 4,00 BGN higher than the current one) 5.00 BGN
Detailed information for a past period 7.20 BGN
Change of property 12 BGN
Barring of outgoing calls in case of theft/lost of SIM card free of charge
Reconnection of SIM card free of charge
Reactivation after barring (after restriction of services due to overdue debt) 1.49 BGN
per number
Voice Mail (listening of messages) 0.12 BGN/min
Change of SIM card in case of fault free of charge
Change of SIM card in case of loss/theft, damage or blocked PUK code 9,99 BGN
Change of SIM card in case of customer's preference (e.g. different SIM format) 6,99 BGN
Change of number 12 BGN
Invoice merge free of charge
Invoice split 12 BGN
per splitted invoice
Calls to Emergency numbers free of charge

The prices are in BGN and VAT inclusive.

Calls to the numbers from the "For Friends" group do not use up the minutes for the month and are charged separately from the monthly subscription.

*Depending on the used alphabet, the length of an SMS (including punctuation and spaces) varies between 160 characters only in Latin or up to 70 characters of another alphabet, including Cyrillic. For more information, refer to this page.

Attention: When roaming, calls to the numbers from the "For Friends" group are charged according to the tariff for outgoing calls to Bulgaria.

All other services are charged according the standard Telenor tariff.

WAP and Mobile Internet traffic through GPRS or number +3598981000 in roaming is charged according to the tariffs of the local operator.

Minimum initial charging of the voice calls depends on the chosen subscription plan.

Charging method – per 1KB, initial charging - 5KB.

All prices are VAT inclusive.

International calls prices for postpaid plans
International callPrice

Balkan

Operators: Cosmote (Greece), Cosmote (Romania), Cosmofon (FYRO Macedonia), AMC (Albania), Telekom Srbija (Serbia), Turkcell (Turkey).

0,99 BGN/minute

Zone 1

Fixed and mobile networks: USA , Canada , Russia
Fixed networks: Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Greet Britain, Holland, Hungary, Ireland, Israel, Italy, Japan, Lichtenstein, Luxembourg, FYRO Macedonia, Monaco, Norway, Poland, Portugal, Romania, Serbia, Montenegro, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.

1,19 BGN/minute

Zone 2

Mobile networks: Europe.

Fixed networks: Albania, Algiers, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Estonia, Georgia, Gibraltar, Iceland, Latvia, Libya, Lithuania, Malta, Moldova, Morocco, Palestine, San Marino, Tunisia, Ukraine. 

1,55 BGN/minute

Zone 3

Fixed and mobile networks: All remaining countries.

1,73 BGN/minute

INMARSAT

7,44 BGN/minute


International calls prices for postpaid plans Total
International call Price

Balkan

Operators: Cosmote (Greece), Cosmote (Romania), Cosmofon (FYRO Macedonia), AMC (Albania), Telekom Srbija (Serbia), Turkcell (Turkey).

1,19 BGN/minute

Zone 1

Fixed and mobile networks: USA , Canada , Russia
Fixed networks: Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Greet Britain, Holland, Hungary, Ireland, Israel, Italy, Japan, Lichtenstein, Luxembourg, FYRO Macedonia, Monaco, Norway, Poland, Portugal, Romania, Serbia, Montenegro, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.

1,59 BGN/minute

Zone 2

Mobile networks: Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia and Herzegovina, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom

Fixed networks: Albania, Algiers, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Estonia, Georgia, Gibraltar, Iceland, Latvia, Libya, Lithuania, Malta, Moldova, Morocco, Palestine, San Marino, Tunisia, Ukraine. 

1,89 BGN/minute

Zone 3

Fixed and mobile networks: All remaining countries.

1,99 BGN/minute

INMARSAT

8,89 BGN/minute

The prices are with VAT.
* INMARSAT minimum initial charge – 60“
All other services are charged according the standard Telenor tariff.

Customers service for you is 24 hours a day, 7 days a week, 365 days a year
The Customer Service Department will answer your questions and cooperate in the solving the arisen problems.

How does it work

You can contact us at:
123 from a Telenor mobile phone
089 123 from another telephone in the country or +359 89 123 from abroad
Address: Teleor Bulgaria EAD, Business Park Sofia, Building 6, 1766 Sofia
Fax: (02) 415 4123; 089 819 4123

How much does it cost

A call to Automatic information service and Customer care is charged 0.024 BGN with VAT regardless the call duration.
Attention: when you are in roaming, the call to Customer Service Division is billed as an international call to Bulgaria.

How do I get the service

You can use Customer Service with the inclusion in the Telenor network.