Terms of use

Accessing the webpages Telenor World Wide you should accept the terms and conditions set out below. Otherwise you will not have the right to use these pages.

The content of the Telenor World Wide webpages is protected by copyright. All rights, including the ones that have not been explicitly stated herein, shall be reserved.

It shall be forbidden to copy, transmit, distribute and store part of or the entire content in any form without the prior written consent of Telenor, unless this does not contradict the terms and conditions herein set forth.

You are entitled to view the webpages of Telenor World Wide on your PC, as well as to print out excerpts from these pages only for your personal use but not to distribute them, unless written permission is obtained from Telenor.

Some individual documents in our World Wide webpages may be subject to additional terms and conditions contained in the respective documents. It is allowed to use this site and its content for personal, non-commercial purposes.

It is allowed to give publicity to the news releases and to other documents classified as public, in the mass media, if the source is cited.

This site and its content is published for your convenience. Telenor does not guarantee that its webpages are error-free or that the access to them is uninterrupted.

Telenor retains the right to edit its pages and to terminate access to them at any time.

No guarantee of any kind, direct or indirect, including but not limited to guarantees of rights or their inviolability, as well as indirect guarantees for merchantability or fitness for a particular purpose, shall be provided in relation to the accessibility, accuracy, reliability or the content of these pages.

Telenor shall not be liable for any direct, indirect, accidental, special or consequential damages and losses, or business interruption, caused by the use or the impossibility to use this service, even if Telenor has been warned for the likelihood such damages to happen. In some legislations the exemption of certain guarantees or the limitations of liability are not allowed, so the above-mentioned limitations and exclusions may not refer to you. In this case the liability of Telenor shall be limited to the maximum permitted by the law.

In view of facilitating your access Telenor can build links to Internet sites which are property of or are operated by third parties. When connecting to such web site you should accept its terms of use, as well as the condition that Telenor has no control over the content of this site and cannot be responsible for materials created or published by said sites of third parties. Besides, the link to a site which is not property of Telenor, does not imply that Telenor endorses this site or the products and services it is related to.

Sending materials to any of our servers by e-mail or via the webpage Telenor World Wide, for example, you accept the following terms and conditions:
a) the material should not contain anything that is in breach of the law or is in any way not fit for publishing;
b) you should use all appropriate means to detect and remove the viruses, as well as any harmful or destructive characteristics of this type before sending the materials;
c) you own the materials or have unrestricted rights to provide them to us – Telenor can publish them free of charge and/or use them or the ideas described in them, in its products without any financial or other liability;
d) you accept the condition not to undertake actions against us in relation to a material you have provided to us, and to free us from liability if a third party undertakes actions against us in relation to material you have provided to us.

Telenor does not review the content of materials provided by customers of its site and is not responsible for such content. Telenor may at any time, at its discretion, remove any material sent by customers.

In case you register via the webpages Telenor World Wide your interest in certain services and producs offered by Telenor, by giving your consent to receive news and further information regarding the respective products and related services, filling in and submitting of the registration form and pressing of the "Send" button, you agree to make electronic statement that shall have the force of electronic document signed by electronic signature. Registrations made by you are not binding with later purchase of products and services of Telenor.

In case you register via the webpages Telenor World Wide your interest in certain services and producs offered by Telenor, by giving your consent to receive news and further information regarding the respective products and related services, filling in and submitting of the registration form and pressing of the "Send" button, you agree to make electronic statement that shall have the force of electronic document signed by electronic signature. Registrations made by you are not binding with later purchase of products and services of Telenor.

The names of Telenor products are either trademarks or registered trademarks of Telenor.

The names of products and companies herein mentioned may be trademarks or trade names of their respective owners. Your access to this site shall not be construed as implicit, or arising out of a legal act, or otherwise, grant of licence or right to use of any mark without the prior written consent of Telenor or the third party.

COOKIE USAGE POLICY

What are "cookies"?

"Cookies" are small-size text files stored in the directory of the internet browser used by the users. The cookies are used in order to enable the users to effectively use the websites and certain functionalities. The cookies play a key role in simplifying and enhancing the usability of the websites which is why, if deleted or rejected, some website or certain functionalities may become unavailable for the users.

How we use "cookies"?

This website uses "cookies" in order to enhance its usability, to provide certain functionalities (e.g. remembering the users' preferences, settings, etc.), to improve its operation as well as to analyze information about the user behavior when using the website. No personal data is stored in the cookies and through the "cookies" Telenor Bugaria EAD is no able to identify You.
The information collected through the "cookies" is normally used in aggregated form in order to analyze the user behavior on the website which, in turn, allows us to optimize the website as well as to improve its structure, functionalities and content.

What "cookies" do we use?

This website uses the following cookies:

For www.telenor.bg

Name of cookie Purpose of the cookie Content of the cookie Term for storage of the cookie
SESSxxxID Authentication session to prevent having to login multiple times in one browser session A unique id that ties the current session to a database settings table 1 week
has_js This helps the website understand browser Javascript functionality An on/off flag that denotes whether or not the browser supports Javascript Until website exit
_utma

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Information used to distinguish users and sessions 2 years
_utmb Information used to determine new sessions/visits 30 minutes
_utmc Set for interoperability with urchin.js Until end of browser session
_utmz Stores the traffic source or campaign that explains how the user reached your site. 6 months
hideprivacy Informed customer about cookie policy hidden - state which indicates that the user has clicked on OK button. Allows not showing of the cookie policy text upon click 1 year

For business.telenor.bg

Name of cookie Purpose of the cookie Content of the cookie Term for storage of the cookie
JSESSIONID Support user session Generated unique id of the session Until end of browser session
ACE-CAS Load balancing Generated unique id of used to determine to which server the LB should balance the requests Until end of browser session
_ga Used to distinguish users Unique ID 2 years
_gat Used to throttle request rate Threshold value 10 minutes
hideprivacy Informed customer about cookie policy hidden - state which indicates that the user has clicked on OK button. Allows not showing of the cookie policy text upon click 1 year

For my.telenor.bg

Name of cookie Purpose of the cookie Content of the cookie Term for storage of the cookie
CASTGC This cookie maintains login state for the client, and while it is valid, the client can present it to CAS in lieu of primary credentials. Adequate secure random data so that a ticket-granting cookie is not guessable in a reasonable period of time. Until end of session, unless "long-term-support" is activated by client ("remember me" option)
JSESSIONID Support user session Generated unique id of the session Until end of browser session
ACE-CAS Load balancing Generated unique id of used to determine to which server the LB should balance the requests Until end of browser session
_ga Used to distinguish users Unique ID 2 years
_gat Used to throttle request rate Threshold value 10 minutes
hideprivacy Informed customer about cookie policy hidden - state which indicates that the user has clicked on OK button. Allows not showing of the cookie policy text upon click 1 year

"Third party cookies"

It is possible for this website to contain some links to other websites or embedded content from other websites (e.g. Facebook, Youtube, Twitter, Google+, etc.). When visiting these websites or accessing such content it is possible that certain cookies are placed on your device by websites other than this one. Such cookies are generally referred to as "third party cookies". Telenor Bulgaria EAD has no control over the generation or the management of third party cookies. For more information regarding the purpose or content of such third party cookies, please find and familiarize Yourselves with the privacy policies or the cookie policies adopted by the respective third parties.

Management of the "cookies" used by this website

Most of the generally available surfing programs (browsers) are set to accept cookies by default. If you prefer, you may alter the settings of your browser so as to have all existing cookies deleted or to automatically reject the placement of cookies (including third party cookies). Please be informed, however, that should You choose to delete or reject the cookies, this may negatively impact the availability or functionality of this website.
More information regarding the cookies, including regarding the possibilities for their management, is available at: http://www.allaboutcookies.org/manage-cookies/
Please be informed that the content of http://www.allaboutcookies.org/manage-cookies/ is only available in the following languages: English, German, Spanish and French.