The add-ons “Dobavi” are one-off and are valid from the date of activation until the end of the current billing cycle. Unused MB will not be transferred for use in a subsequent billing cycle.
The add-ons “Dobavi” are valid for mobile internet at maximum reachable speed in Bulgaria and for mobile Internet in roaming in the European Union Zone *.
The customers of subscription plans with included access to Telenor's 4G network in Bulgaria, for use of mobile Internet according to 4G/LTE standard of the network, using compatible SIM card and telephone, and located in a 4G/LTE network coverage area, can use mobile internet via Telenor's 4G/LTE network for the duration of their contract.
In all other cases, the use of mobile Internet is done via the 2G/3G network.
A current list of all operators in the networks of who you can use 4G mobile Internet when in roaming is available on 4G operators. For the usage of 4G mobile Internet in roaming within the European Union Zone*, it is necessary for the customer to be in the area of 4G coverage of the respective network operator in the EU Zone, to use 4G compatible device, 4G compatible SIM card, and to meet the conditions for use of 4G / LTE by Telenor in Bulgaria as well.
In all other cases, the use of mobile Internet is done through the 2G/3G network of the respective network operator.
The add-ons “Dobavi” can be purchased at any time of the relevant billing cycle, except for the billing day * and in case there is not another active add-on for mobile Internet. The consumption of the add-on “Dobavi” starts after spending the MB included per month in the subscription plan or spending the MB from another already active additional package for mobile Internet.
* Activation of the add-on “Dobavi”, on the billing day, is not possible.
For example: If your monthly bill is invoiced on the 10th of the month, you will not be able to activate the add-on on the 10th of the month.
In case the included national MB have been spent and you have not purchased or do not purchase another add-on “Dobavi”, you will continue to use mobile Internet in Bulgaria at low speed (64/128 Kbps) - according to the terms of your subscription plan, with no additional charge until the end of the relevant billing cycle.
In case the included MB for use in roaming within the European Union have been spent and you have not purchased or do not purchase another add-on “Dobavi” or another add-on with included mobile Internet in roaming within the European Union Zone*, you will continue to use mobile Internet within the European Union Zone* according to the terms of your subscription plan, until the end of the relevant billing cycle.
The price of a selected add-on "Dobavi" is invoiced and due to be paid together with the services used under the contract for mobile services for the SIM card / mobile number for which the add-on "Dobavi" is activated the relevant month.
The minimum initial and subsequent tariff for data roaming in the European Union Zone * and in Bulgaria is 1kb.
European Union Zone (EU Zone) includes: Austria, Azores, Belgium, Canaries, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Great Britain, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Madeira, Norway, Netherlands, Poland, Portugal, Reunion, Romania, Saint-Martin, Slovakia, Slovenia, Spain, Sweden, Åland Islands, Vatican City State.