Cloud PBX

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Calls are cheap, communication is priceless

How you communicate with your customers and partners is extremely important for your business growth. Despite all the alternative communication channels that have emerged in recent years, the telephone remains the most significant channel both for providing quality customer service and for sales. The choice of a professional and modern telephone solution is essential for the success of any company aiming to keep growing.

IVR

Set up business hours, customize messages, and route incoming calls to the most appropriate team.

Call recordings

Monitor the quality of the incoming and outgoing calls of your team, by listening to the conversations at any time in the PBX dashboard, accessible through the browser.

Monitoring and detailed statistics

Keep track of the number of the missed and answered calls, their duration, and many more indicators for incoming and outgoing calls.

Call forwarding and call routing

Set rules for priorities, distribution and redirection of calls between employees, departments, and even between different devices.

Mobile application for Android and iOS

Employees are able to make incoming and outgoing calls via their smartphones, while presenting themselves with a business number. No need for additional SIM cards or plug-ins to the smartphone.

Integration with CRM and other internal software products

The PBX solution can connect to various CRM applications, so that customer contacts, sales data and call statistics are visualized together in the same place.

We have prepared a short video for you to get acquainted with Telenor PBX solution

Why to choose Cloud PBX

No hardware maintenance costs

No initial investment

No need for technical knowledge

Remote work

Quality connection

Save the numbers



For more information and pricelist, please contact your personal Telenor Account manager or just send us e-mail enquiry.


За повече информация относно цените и параметрите на услугата може да се свържете с Вашия търговски представител, да отправите запитване тук или в модул Бизнес приложения в Бизнес портала тук.

The Cloud PBX not only upgrades all known features of the physical PBX, but it also allows it to be used without changing your current telephone structure and has a convenient interface through which you can manage the settings by yourself. At the same time, it gives you the opportunity to save on the purchase and maintenance of expensive equipment, which is amortized.

It is only necessary to have guaranteed internet connection.

Yes, Cloud PBX gives you advanced features, while keeping your phone structure unchanged. After switching to Cloud PBX, your employees’s way of work not only will be maintained but simplified.

Upon initial configuration of the service, Telenor provides a username and password for the administrative interface where you can manage all the functionalities you need, as well as define which employees have what rules to use the solution.

You can count on consulting, support and assistance in Bulgarian language, training of your employees, flexibility and quick response, professional and easy-to-use solution, high quality of voice calls, and only a single invoice for all your services. Our partner is a Bulgarian company that independently develops and maintains the solution.

The solution meets the following standards: ISO 27001 (Information Security Management), ISO 9001 (Quality Management). Data is stored in two data centers so as to provide security and reliability for customers.

No, there won't be. Telenor communicates openly all necessary costs so that customers plan their budget properly.

Depending on your needs and usage, we can provide you with a personalized tariff plan and an extra package of minutes, taking into account your voice traffic.

The solution is offered as a service with a monthly subscription upon signing a 12-month or 24-month contract.
The service is provided in partnership with a third party and in this respect Telenor Bulgaria EAD is not responsible for the availability of the application and the information stored in it, the functions or content of or in the application.
Terms and conditions