Subscription

The top up subscription allows you to top up automatically a Telenor prepaid card on a monthly basis, every time on the same date.

You may activate or deactivate a subscription for automatic top up in one of the following ways:

  • By calling the Customer Service Department

    In order to activate a subscription for automatic top up, dial 123 and dictate to our Prepaid Customer Service Department representative the number, which credit balance you’d like to top up, the amount and the date of the month, when you’d like the top up to be executed. If you wish to deactivate an existing subscription, dictate the above information, along with a clarification that you’d like to have it deactivated.

  • By SMS:

    If you wish to activate or deactivate a subscription for automatic top up for a Telenor prepaid service customer’s number, by SMS, please send a free text message to number 1818 with content, respectively “А08XXXXXXXX,Y,Z” for activation and “D08XXXXXXXX,Y,Z” for subscription deactivation;

    The Latin letter А indicates that you’d like to activate a subscription, and D respectively, stands for deactivation. 08ХХХХХХХХ is the number of the recipient, Y is the total amount, a whole number between 6 and 15 BGN, which you’d wish to add to the prepaid card , and Z is a whole number between 1 and 28, which indicates the date of the month, when you’d like the top up to be executed.

    The separate components of the message (the number of the recipient, the amount and the date) need to be separated by comma, with no intervals in-between. Between the letter А and the number of the prepaid card, there is no interval or comma.

    Example:

    А08ХХХХХХХХ,6,8

    А stands for subscription, 08ХХХХХХХХ is the prepaid number, 6 is the total top up amount, and 8 indicates that you’d like the top up to be executed on the 8th of each month.

    D08ХХХХХХХХ,6,8

    D stands for deactivation of subscription, 08ХХХХХХХХ is theprepaid number, 6 is the total top up amount, and 8 indicates that you’d like the top up to be executed on the 8th of each month.

  • Through the МyTelenor web portal:

    In order to activate or deactivate a subscription for automatic top up of a Telenor prepaid card, you need to be registered in the МyTelenor web portal. If you still do not have an account in the web portal, see how to register.

    Load my.telenor.bg on your computer or smartphone, enter your mobile number and the password for website access, and select consecutively “Online Payment” from the menu “My Services” and “Subscription for Automatic Top Up”. During the following steps, please enter the number of the prepaid card, which you’d wish to top up, the top up amount, the date, when you’d like the top up to be executed, and the code, which you have received by SMS, sent to your number.