Terms

Your number, as well as the number of the recipient, must comply with the following conditions so that your request for transfer of credit to be successful:

In case that the sending number is on a postpaid plan of Telenor:

It must be an active number, provided under a contract for mobile services with Telenor, signed more than 95 days before the time of request;
The card holder must be a natural person;
A single Telenor subscriber has the right to make a single top up of a number, which uses the Telenor prepaid service, with credit at the total value of not more than 15 BGN, for a period of 24 hours, and not more than 30 BGN for a period of 7 days;
A single Telenor subscriber has the right to activate a subscription for automatic top up of a number, which uses the Telenor prepaid service, with credit at the total value of not more than 15 BGN, for a period of 24 hours, and not more than 30 BGN for a period of 7 days;
A single Telenor subscriber has the right to activate a subscription for up to two automatic top ups of Telenor prepaid cards per month.

The limits for single top up and subscription top up are different.

For the recipient number on credit:

It must be a number, which uses the Telenor prepaid service;
The limit for service use must not be exceeded. A single user of the Telenor prepaid service may be topped up with credit of a total value of not more than 30 BGN for a period of 7 days.

The limits for single top up and subscription top up are different.

It's important to know:

At successful top up, regardless of the way, through which it has been performed and the type (single or automatic), both sides will receive a confirmation SMS, and after that the recipient will be able to use the received credit within the validity period of his prepaid card.
At successful activation or deactivation of a subscription, both sides will receive a confirmation SMS.
If you have completed a subscription for automatic top up, but on the date of top up you do not have sufficient credit limit or you have restricted calls, the top up will not proceed on that date, but your subscription will remain valid and there will be no need for renewal. The top ups will continue until you decide to deactivate your subscription.

How much does it cost

The top up amount is paid through your monthly bill, issued by Telenor. In your detailed printout, you may find the top up with its value and date.

Amounts for Top Up

You may select an amount, which is a whole number between 6 and 15 BGN, VAT inclusive.

(In the MyTelenor web portal, the available amounts for top up are 6,10 and 15 BGN).

Payment of the Top Up Amount

The top up amount is paid through your monthly bill, issued by Telenor. In your detailed printout, you may find the top up with its value and date.