SMS messages

Please check:

• Whether you have applied restrictions on outgoing calls/SMS;
• Whether you have reached the maximum capacity for storage of SMS on your phone or SIM card;
• Call for assistance any of our operators from the Customer Service Department.

The standard size of a SMS depends on the used alphabet. When the message is written with Latin alphabet the maximum length for one SMS is 160 symbols. If it is written with Cyrillic alphabet, the maximum length is 70 symbols (the maximum symbols may be even less than 70).

Yes. If you were not out of coverage for more than 5 days and if you have not received more than 15 messages.

Please check:

• Whether you have sufficient credit available on your card (for prepaid service customers);
• On your phone, menu “Messages”, sub-menu “Messages Settings”, check whether the number of the Messages Center is correctly entered. It must be +35989100000;
• The format of the messages must be “text” (again check in the Messages Settings);
• Whether the recipient’s number is correctly entered;
• Whether you have applied restrictions on outgoing calls/ SMS.

Most of the pictures and melodies are bigger than simple SMS, which means that they are often charged as two or more messages.

The number of SMS that you can store on your SIM card can be up to 32.

It depends on your phone. If your phone supports this option, you can send long messages, but they will be charged as two or more SMS messages.

When the number of characters is larger than the standard SMS, the transmission is performed by several successive messages and they are charged according to the prices.

Yes, it is possible, but not all devices can receive messages in Cyrillic. Therefore it is advisable to check whether the other device supports Cyrillic.

Yes. You can exchange melodies and pictures with other subscribers, if both of the handset supports the same formats (for example Nokia Smart Messaging). For more information, check the phone manual.

No. the only restriction is for the size of entire MMS message in KB.

It depends on the duration specified by the sender. If it is set to maximum, messages will be kept in the SMS Center for 5 days.

In case of change of tariff plan, only the additionally purchased minutes and SMS are kept, as well as all internet packages.

In case that you have an active package and you decide to add a package from the same type, the validity period is extended by an extra 31 days, and the newly purchased minutes/SMS/MB are added to those available. This rule does not apply if you add to the existing one a package of different type.

Important:

The packages, received according to the conditions of a given tariff, are different to those, which have been additionally purchased. For example, a package with minutes to the group For Friends, to the Telenor network, to other national networks or weekend minutes, received according to the conditions of a given tariff, are of different type from those purchased additionally.