VoLTE

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VoLTE is a technology for voice over 4G network - it uses data packs to make HD calls. This allows for clearer sound than that transmitted over 2G and 3G networks.

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Suitable smartphone with latest update on the software installed and supporting VoLTE functionality. For example Huawei P10/ P10 Plus/ P10 Lite/ Mate 10 Pro/ Mate 10 Lite/ P20/ P20 Pro/ Y5/ Honor 8 Lite and Samsung A6/A6 Plus/ S7/S7 Edge/S8/S8 Plus/S9/S9 Plus/J6/A8/Note 9, Alcatel .1 and 5, as well as iPhone 7 and 7 Plus, iPhone 8 and 8 Plus, iPhone X, XR, XS and XS Max, iPhone 11, 11 Pro and 11 Pro Max (with OS iOS 13)

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You should activate 4G network on your smartphone, as well as VoLTE functionality. Usually it is by following the steps: Settings > About the phone > Connections > Mobile networks. The steps migt differ with the model or the brand of the smartphone. Also there is button VoLTE usually included in the Mobile networks menu.

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VoLTE calls are not charged additionally and are priced according to the plan used and do not consume the available MB mobile internet.

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VoLTE works whether you turn the mobile data and Wi-Fi on or off on your phone. What is required is that you have activated your phone's options for 4G network and VoLTE calls and that you are in the area of coverage of Telenor 4G network.

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VoLTE can only be used within the 4G network. Most likely the indication disappeared because you were outside Telenor 4G network.

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Activate your phone options for 4G network and VoLTE calls. This is usually done in Settings > About the phone> Connections> Mobile networks. The order and menu names may differ depending on the model of the smartphone. In the mobile network menu, there is usually a radio button to activate and deactivate VoLTE calls. When activated, the VoLTE icon will be displayed on the home screen.
If you want to disable VoLTE on your mobile phone, enter Settings and then turn off the function via the corresponding radio button from Connections / Mobile networks.

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No, the VoLTE service is not accessible for customers on prepaid plans.

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No, the VoLTE service is not accessible for fix numbers, it is to be used only by mobile numbers.

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No, the VoLTE service is not accessible while roaming abroad. It is accessible only on the Telenor mobile network.

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If you are business subscriber who uses outgoing call restrictions or short dialing between business numbers, also if you use one of the IVR or Business Contact Center services, you may not use VoLTE

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VoLTE in Bulgaria is only supported by certain models of phones - usually more modern smartphones. Maybe your phone doesn't support VoLTE, so you can't turn it on. Find relevant model with VoLTE on our website.
Alternatively, your phone may have software for another geographic region, meaning it is intended for markets outside Europe.

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It is possible your plan not to include 4G service, or you are outside 4G coverage. In order to help you, please contact Telenor customer service.

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