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When are we not offering the capture service from?

Telenor ceases to provide additional storage over 2 GB in the cloud photo and video Capture platform. Since the end of last year, the additional storage is not available for clients when signing mobile services contracts with the company, and as of August 1, 2019, the additional storage is not available for all clients.

It is important to know, however, that this does not mean that you will not have any access to the service after that date!

What does this mean for Telenor Bulgaria subscribers?

Under the current Capture Terms and Conditions, each subscriber can use up to 2 GB of storage for free. This means that all Capture customers, including Telenor Bulgaria subscribers who use up to 2 GB at the time of termination of service, will be able to continue using Capture without having to take any further action. Subscribers using more than 2GB of storage after August 1, 2019, need to reduce their Capture files to 2GB free quota, or to subscribe to additional storage than offered by the service provider conditions.

What are the alternatives?

In addition to subscription, you can look for other free alternatives to replace Capture, such as Google Drive, Mega Cloud, One Drive, Google Photos and other services of this type, which have a free version.

Do you use Capture?

If the answer is Yes, then it is good to know that Telenor no longer includes Capture in its subscription plans and you'll most likely need to take some actions to keep your files.

However, up to 2 GB of storage space in the cloud service can be used free of charge in the future as well. If you use more than 2 GB and want to keep your current storage available, we recommend that you visit www.capture-app.com/bg to learn how to stay as an individual customer of the service, according to its tariff plans .

How to preserve your existing storage in Capture?

Through the Capture website or through its mobile app:

Go to: www.capture-app.com/bg. Select “Log in” and enter your data.

Download Capture app. Select "Log in" and enter your data.

From Settings, select Buy more storage.

Then choose what volume of cloud storage you'll need per month. Choose payment option - Pay with Telenor. Confirm the amount and you will be able to pay for the storage through your monthly bill.

STEP 1

STEP 2

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STEP 4

Briefly said:

If you've used Capture so far, but your files have only been up to 2 GB, the news is great for you – no further action is required and you can use the service for free up to 2GB in the future.
If you've used Capture over 2 GB, you'll need to take action. You can either purchase additional storage space over these 2 GB according to Capture tariffs, or back up your files and transfer them to an alternative free cloud space. In any case, after the date of your transition to the new subscription plan by Telenor you have to decide what to do.

DO YOU USE CAPTURE?

If the answer is Yes, then it is good to know that Telenor no longer includes Capture in its subscription plans. But you can still use up to 2GB free storage in the cloud service.
If you use more than 2GB of storage and you have just changed your plan, then you need to take care and download your files and photos from the cloud or to make a subscription based on your storage usage.
The content can be downloaded in parts – up to 2 GB at a time or up to 400 files. That's why it's a good idea to have in mind the time needed, according to the size of the photos / videos you have.

DOWNLOAD THROUGH THE CAPTURE WEBSITE

2. Select “Log in” and enter your data

3. Mark the photos you want to download and select "Download" from the taskbar.

The selected files will be "packed" in an archive file and will start to be downloaded to the local disk on your computer or device.

DOWNLOAD VIA SMARTPHONE

1. Open the Capture App and select “Photos”

2. “Select photos”

3. From the menu at the top right (the three dots), select "Delete from Capture", "Save to phone" or "Share"

The selected files will be "packed" in an archive file and will start to be downloaded to the local disk on your computer or device.

This will allow you to save your photos and videos uploaded to Capture by downloading them to your phone, computer, or other physical device, as well as another photo storage space you can find on Google Play or Apple Store (such as Google Drive, iCloud, Google Photos, Flickr, etc.). If the available free space is not enough for you and you prefer to remain a Capture user, you could purchase extra storage using the Pay with Telenor service.