Telenor profile

To get access to our digital channels – the mobile application MyTelenor and the web portal MyTelenor, our online shop and some partner digital services such as Bookmate, PLAY Diema Xtra and Kapital. With just one profile you get access to all of them.

Find the login button in any of our digital channels and follow the steps. Make sure you can check your email and have your mobile device close by because we will send the instructions for registration to your email address and text you a one-time PIN code with which we will confirm your phone number. All you have to do next is to create a strong enough password and you are in!

If you have a subscription for data or fixed services, you need to register your email address in a store of Telenor of your preference in order to be able to create your Telenor profile. Once you do that, you will get a code for confirmation as an email message to your email address, fill it in, set your own password and you are in!

Just fill in your phone number and password or your email address which you have added to your Telenor profile and the same password at the login page and press the “Log in” button.

At the login page fill in your number and press FORWARD. After that click on Forgotten password and follow the steps which we will send over in a message to your email address. We will also text you a one-time PIN code with which we will confirm your phone number. If all is good, you can set your new password and save the changes by logging in your Telenor profile.

If you have a subscription for data or fixed services, you will get a code for confirmation as an email message to your email address you have registered at a store of Telenor. You need to fill the code in, set your new password and save changes by logging in your Telenor profile.

Keep in mind that every time you change your password for your Telenor profile, we will prompt you to log in your profile with your new password on all other devices and browsers you use.

No worries, if you have changed your mobile number but you use the same SIM card, you will keep your Telenor profile as set by you. You just have to use your new mobile number in combination with your current password. The rest is the same.

No, you cannot. You can use your Telenor profile as long as you are a customer of Telenor and your card is active. If you change your mobile services provider, your Telenor profile will be permanently deleted.

What you can do is delete the phone number you are terminating from your Telenor profile. That way you are keeping the profile with just your email address as a credential and you can anytime add any other of your phone numbers you are actively using to that Telenor profile.

Log into any of our digital channels and choose the option to delete from the menu of the profile. And then follow the verification steps before we can confirm your Telenor profile is deleted.

Important to know: Deleting your Telenor profile will lead to removing all related services as well as files and data stored in all applications running with this profile. After your Telenor profile is deleted permanently, it cannot be retrieved back.

If you have such doubts, please change your password immediately. At the login page fill in your phone number and press FORWARD. After that click on Forgotten password and follow the steps. We will send you instructions what to do to the email address you have assigned to your Telenor profile and text you a one-time PIN code for verification with which we will confirm your mobile number. If all is good, you can set your new password and save the changes by logging in your Telenor profile.

Keep in mind that every time you change your password for your Telenor profile, we will prompt you to log in your profile with your new password on all other devices and browsers you use.

Yes, you need to create a separate Telenor profile for each of your mobile numbers.

You can keep using the Telenor profile you have already created. You don’t have to create a new one all over again – use the same mobile number in combination with your current password. Alternatively, you can login with the email address you have assigned to your Telenor profile in combination with the same password.

You cannot change the email address you have assigned for registration / login with your Telenor profile. What you can change is the telephone number associated with the profile. After confirmation of the telephone number change, however, the access to some applications which use your phone number as a login credential, including the digital channels of Telenor, will likely change as well. To have a Telenor profile with telephone number and email address as login credentials for all your numbers in Telenor’s network, you have to assign different email addresses to each one of the profiles.