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The customer must provide information about:
•The type of the vehicle according to the given categories
•The vehicle’s registration number (and emission class for the heavy goods vehicles)
You can pay either in cash, or with a debit/credit card
•Vignette purchase is possible up to 30 days before the activation
•Weekend vignettes shall be valid for one weekend from the selected validity date, starting at 12:00 AM on Friday and expiring at 11:59 PM on Sunday of the same week.
•Weekly, monthly, quarterly or annual vignette shall be valid from 00:00 PM on the relevant selected date, with the exception of electronic vignettes that were activated at the time of purchase.
•When purchasing a weekly vignette, the voucher shall be valid from the moment you receive a confirmation SMS-receipt for successful activation.
•In case the registration number was entered incorrectly, Telenor shall not responsible and the amount paid shall not be refunded.
•An electronic vignette is issued for a specific vehicle and is payable after declaring its registration number.
•The owner, user and / or third-party buyer shall be responsible for any incorrectly declared data on the registration number of the vehicle, its category or the period of validity of the vignette fee. In this case, after the information has already been submitted with any incorrectly declared data, it shall be considered that the corresponding vignette fee has not been paid for the corresponding vehicle.
•In case of incorrectly entered data and already activated electronic vignette, the amount paid shall be non-refundable.
•The starting date from which the validity period of an electronic vignette begins to run may not be later than 30 days from the date of purchase.
•Category 1 and 2 heavy vehicles do not purchase of electronic vignettes after the introduction of the toll system – toll free.
•Customers who have purchased an e-vignette, holding a Bulgarian mobile number and/or e-mail address will receive a notification for the forthcoming expiration of the validity of electronic vignettes purchased through Telenor.
The deadlines for receiving the notifications are as follows:
-For a weekly e-vignette – Customers will receive a notification 2 days before the expiration of the electronic vignette.
-For a monthly e-vignette - Customers will receive a notification 2 days before the expiration of the electronic vignette.
-For a quarterly e-vignette – Customers will receive a notification 7 days before the expiration of the electronic vignette.
-For a yearly e-vignette – Customers will receive a:
1First notification 14 days before the expiration of the electronic vignette and
2Second notification 2 days before expiration of the electronic vignette.
When the customers have provided a Bulgarian phone number and e-mail, they will receive 2 notifications.
Telenor Bulgaria is the official sales representative of Concord Smart Infrastructure AD (CSI AD). CSI AD is entered in the Register of the National Providers of Electronic Toll Collection Services and has a contract concluded with the Road Infrastructure Agency (RIA).
