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MyTelenor

The mobile application MyTelenor

The mobile app is with you wherever you go and with it you can easily follow your remaining usage, to check your current bill, to add more minutes and MB, when you find out that you have used them all.

Try the application’s capabilities:

• If you are curious - keep an eye on the minutes and MBs that have been left
• If you are impatient – pay your monthly subscription fee in an instant and without going anywhere
• If you are constantly on the go - recharge prepaid plans on the go
• Even if you are just like everyone else – download this application and see what you can do with it

NEW IN APP

New way of online payment using our application MyTelenor

Paying via MyTelenor is even faster and easier!

Here are the benefits from using our new way of payment:
• The payment is happening in MyTelenor app. To be able to use our more convenient way of paying you only need to update your application (version newer than 1.8)
• Pay for a different client number – now you can easily switch client numbers and pay for them via the app. It’s really easy – you just add another client number and that’s it. After the payment is done the number is saved and you can easily use it the next time when you need it.
• Easy way of paying – our application is created to be easy for you. Online payment is even easier. You just choose the amount, pick a saved card and it’s done.
• You can pay automatically – using our new way of payment in the app, you can activate “Subscribe for recurring bill payment,” and every month your payment will be done automatically using the card you have already selected. Of course, you can just as easily deactivate this service.
• You don’t have to add your card multiple times – in fact you will do it just once in the beginning. After that, if you activate “Save your credit card for next payments,” the application will save your data using Wirecard, and the next time you will be able to pay with even more ease. You can save up to three cards.
• There is a new screen Payment methods in the Profile menu – in which you can see your saved cards. If you don’t need a specific card, you can easily delete it. You can subscribe for recurring bill payment here as well.

This is it. You just can’t wait to pay your bill. It is so quick and easy with MyTelenor.

+1000 MB

From the 1st of November till the 31st of January 2019 you can download our application and use its amazing functionalities, and you will get a one-time Add-on with 1000 MB for 0,00 BGN and a 30-day validity.

The requirements are simple: you just need to be our subscriber and use the application for the first time. It is not important if you have other Add-ons with available data in your plan. To use this Add-on, you have to install MyTelenor Bulgaria and to make an initial registration. Then you have to activate your Add-on. The application is compatible with iOS 9 or newer and Android 4.4 or newer.

One-time Add-on with 1000 MB – new subscriber

1000 national and roaming MB

Validity

30 days

Prize

0,00 BGN

How can I receive the Add-on?

1.Register in the application for the first time

2.Tap on the banner

3.Activate the Add-on

Activation

Only through Telenor’s mobile application – MyTelenor Bulgaria, in the period from the 1st of October until the 31st of January 2019. It is necessary to download the latest version of the app, if you have not done so already.

Monitoring your usage

You can monitor your usage through the mobile app MyTelenor Bulgaria. You can find the Add-on by the name of “Add-on with 1000 MB for first-time users.”

Deactivation

This add-on for mobile internet is a one-time add-on, and after the exhaustion of the MB included in it or the end of its validity, it is deactivated automatically.

• This add-on is valid for customer of Telenor who have installed and updated the application MyTelenor Bulgaria on their smartphone. It is activated once by the customer him- or herself and is not renewed.
• A necessary condition in order for this add-on to be activated – the customer must not have bills towards Telenor that are not paid or are overdue, which have limited the customer’s outgoing services.
• In those cases where the user has active: the add-on described above, another active add-on for mobile internet or MB included in their plan, the traffic for mobile internet starts exhausting this add-on first.
• For subscribers on prepaid plans, the 1000 MB from this add-on are not added to their current active bundles with MB included, and its validity does not extend the validity of the current active bundles with MB included.
• After the exhaustion of the MB included or reaching the end of the validity of the add-on, the billing for mobile internet is done according to the terms of the particular postpaid plan or prepaid plan and the applicable pricing list.
• The minimum initial charge and every other after that for the 1000 MB included in this add-on are accurate by the byte.

Terms for usage

The 1000 MB included in the add-on are on a maximum speed, available only through an access point (Access Point Name, APN) – telenorbg, and are eligible for usage on the territory of Republic Bulgaria and roaming minutes in the EU zone.

4G in Bulgaria

The one-time activated 1000 MB from the add-on can be used through Telenor’s 4G/LTE network on maximum speed according the 4G/LTE network standard on the following conditions:

• For customers on a subscription plan with access to Telenor’s 4G/LTE network.
• For customers on a prepaid plan with access to Telenor’s 4G/LTE network or who have activated another add-on, or have received MB as an extra condition to their plan, which allows access to Telenor’s 4G/LTE network, until the end of the validity of the access.
• In the zones with coverage, with a compatible SIM card and device.

In all other cases, the usage of mobile internet happens through Telenor’s 2G/3G network on maximum speed according to the 2G/3G network standard.
If traffic is generated through another access point or roaming, the billing of the traffic happens according to the conditions of the used plan and the applicable pricing list, respectively roaming tariff.

MOBILE APPLICATION

The official application MyTelenor is here!

With the mobile app you can manage you number easily and on the go. The app was created so you can easily follow your telco services everywhere and whenever you want. If you want to use the newest functionalities of the app, it is necessary to update the app to its newest version. MyTelenor App is available for Android, iOS and Windows Phone.

With the My Telenor App you can:

• follow your current bill or credit, as well as your remaining usage;
• check for previous invoices for your number;
• learn about Telenor’s actual offers;
• pay your invoices online via credit/debit card;
• recharge a prepaid number credit form your account, with voucher or with credit/debit card quick and safe;
• view the add-ons with mobile internet included, which are available for your plan and with only a few steps you add the desired add-on;
• find the nearest Telenor store;
• for customers on a postpaid plan – activate/deactivate roaming service, roaming limits for mobile internet, information about roaming prices and portability message;
•Store all new notifications from Telenor at one place – your personal Inbox.

The mobile app MyTelenor Bulgaria can be installed on devices with operating system Android, using the version Android 4.4 and newer. For devices using operating system iOS, they can be with iOS9 or newer. For devices using the operating system Windows Phone, they can be with WP8.1 or newer.

WEB PORTAL

What is MyTelenor web portal?

In the web portal you can:

•Pay your invoice online
•Follow how many minutes and MB you have used and you can add more
•Check your monthly invoice
•Send free SMS to Telenor clients
•Add friends to the group "For friends" in case you forgot

How to register in the web portal?

If you are a user of Telenor's services and your phone number is already active for 24 hours, you can receive access to your online services by registering in MyTelenor web portal.

REGISTRATION

for users of mobile services

Send an SMS (either empty or with a text of your choice)
to number5005 from your mobile number

REGISTRATION

for users of fixed services

From your fixed phone, with which you are registered in MyTelenor, choose number *123 and option 3 from the interactive menu

Log in

On the page LOG IN enter your phone number and the password you received via SMS.

Log in

•Получената като SMS парола може да смените безплатно по всяко време от менюто Профил Смяна на парола.
•Цена на съобщение към 5005 – 0,00 лв. за всички клиенти на Теленор на територията на България.
•Цената на съобщение към 5005 в роуминг за клиенти на абонаментни планове се определя в зависимост от избраната роуминг тарифа и държавата, в която се намира абонатът. Цената на съобщение към 5005 в роуминг за клиенти на предплатена услуга е 1,91 лв.
•Цената за обаждане към *123 е 0,024 лв. на обаждане. Цените са с ДДС.
•Ако имате регистрация в MyTelenor, но сте забравили паролата си, следвайте инструкциите за забравена парола.

Съвети за сигурност на вашите данни

If you are a business client, you can gain access to Telenor's online services for all the numbers of the company by registrating in Telenor's Business portal. .

See how

Save time and discover the world of mobile entertainment

After a quick and easy registration you will gain access to all personalized online services in the internet portal MyTelenor, according to the plan you are using.

For users of mobile and fixed subscribtion plans

Current bill

In the web portal MyTelenor you can check your usage quick and easy whenever you want. Follow the things that are important for you - how many minutes you have used, how many SMS messages you have sent, as well as what is your current bill and how much you have left until reaching your credit limit.

All of that can be done through your computer, smartphone or tablet.

 

Current bill and usage is an online service via which you can gain information for:

•Current sum of your usage of mobile services
•Obligations for an invoice for a reporting period
•Current usage of add-ons for calls, mobile internet and SMS/MMS messages
•Credit limist of your numbers for an invoice

The information is presented in a convinient graphical view for every log in in the portal MyTelenor.

For users of mobile and fixed subscribtion plans

With the service E-invoice you gain full and detailed information for outstanding sums for the last four months. You even can compare easily the details, so you can analyze and plan your usage better.

By choosing the electronic analogue - E-invoice Original, you substitute your original paper invoice and you do not need to save piles of unnecessary paper. E-invoice is an electronic PDF document, certified with an electronic Telenor signature and can be used for all accounting operations. By choosing E-invoice Original, you give up on the monthly printing of invoices and that way you contribute to the preservation of trees and the Bulgarian nature!

 

С услугата Е-Фактура можеш още да:

•Получиш информация за таксите и потреблението на мобилни услуги за изминал период
•Прегледаш данните от фактурата и детайлната справка за потребление на всеки от вашите номера, изобразени в графичен вид
•Направиш експорт на данните от твоите фактури в различни формати - MS Excel, PDF, XML, CSV

@Invoice

Do you want to see the most important information from your invoice quickly and easily, and in the day of her issue?

We introduce you to the free service @Incoice, via which we send you a monthly inquiry "General usage" for your mobile number to an e-mail that was indicated and confirmed by you. That way you gain access to detailed information for the used and due invoice services, as well as the usage for the reporting period.

Bare in mind that the service @Invoice does not substitute the ivoice you have been receiving so far - electronic or paper. By this service you get an extract from your invoice and you will continue to get the full information as before.

How to use the service @Invoice

To activate the service @Invoice you need to be a private client on a Telenor subscribtion plan and follow the following easy steps.

1. To inform us on which e-mail adress you would wish to receive the information for your monthly usage, used services and amounts due on your invoice for your number from by choosing one of the following ways:

•during the signing of the contract
•when a current contract is being renewed
•any time given via SMS message to the short number 5010
•via the internet portal MyTelenor

2. To activate the service @Invoice by visiting the web page for activation from the emai received from Telenor.         

For more convinience and access to detailed information of your invoice, if you are not a user of the internet portal MyTelenor during the activation, you will receive a password for access on your mobile number. With it, if you want, you can register in MyTelenor portal and use all the advantages and services for you that are in the portal.

For users of mobile and fixed subscribtion plans

You pay securely

MyTelenor offers fast and secure opportunity to pay your invoice or top-up credit for your prepaid card, withoung having to go to a store. You will only need a credit or a debit card and to know your clients number (if you are a client on a subscribtion plan) or phone number (if you are using a prepaid card). In seconds you can make sure that you will continue using Telenor's services, quick and convinient via your computer, tabled or phone.

 

Take advantage from the convenience of paying bills in Telenor online via your credit or debit card Visa, Visa Electron, MasterCard or Maestro!

With the service Online payment of invoice you can pay your Telenor bill as well as the bills of your family, in order to do that you need to know their clients numbers.

За потребители на мобилни и фиксирани абонаментни планове

Плащаш сигурно

MyTelenor предлага бърза и сигурна възможност да заплатиш своята фактура или да заредиш кредит по предплатената си карта, без да е необходимо да посещаваш магазин. Трябва само да имаш дебитна или кредитна карта и да знаеш своя клиентски номер (ако си клиент на абонаментен план) или телефонен номер (ако ползваш предплатена карта). За секунди можеш да се погрижиш за това да продължиш да ползваш услугите на Теленор, бързо и удобно през твоя компютър, таблет или телефон.

Възползвай се от удобството да заплащаш сметки към Теленор онлайн с твоята кредитна или дебитна карта Visa, Visa Electron, MasterCard или Maestro!

С услугата Онлайн плащане по фактура можеш да платиш както твоята сметка към Теленор, така и сметките на твоите близки, като за целта е необходимо  само да знаеш техните клиентски номера.

For users of mobile and fixed subscribtion plans

 

You add them immediatelly

It happens so that sometimes the minutes and megabytes in your plan are not sufficient and there are several days until the new month. We offer you add-ons for minutes, texts and megabytes, which you can buy at MyTelenor anytime you need them. They are devided by type and size, you can easily choose the right add-on for you and make the call you couldn't because of the lack of minutes. Or add megabytes, so that you can share what your friends needed to see so urgently on social media.

За потребители на мобилни абонаментни планове

 

Налага ти се да проведеш дълъг разговор с приятел, който си  пропуснал да въведеш в групата си за приятели? Онлайн можеш да го добавиш бързо и лесно чрез услугата Група за приятели, в удобно за теб време. Добавяй и променяй номера или просто се информирай с кого говориш на преференциални цени!

За потребители на абонаментни и предплатени планове

Изпращай над 20 безплатни SMS съобщения към клиентите на Теленор всеки ден! Разполагаш още с Входяща кутия, Изходяща кутия, Телефонен бележник и История на изпратените и получените съобщения.

За потребители на абонаментни и предплатени планове

Забавляваш ли се да избираш различни мелодии, с които да звъни телефонът ти, когато те търсят? Още по-забавно става, когато можеш да направиш така, че тези, които ти звънят, вместо стандартния тон "свободно" да чуват избранa от теб песен или мелодия, докато чакат да им отговориш.

С услугата FUN Call в портала MyTelenor имаш достъп до богата колекция от мелодии за прослушване и покупка, както и до възможността да управляваш твоите FUN Call мелодии и твоя FUN Call профил.

Към FUN Call галерията

 

Уеб порталът MyTelenor помни вместо теб, за да ти улесни живота в разни обичайни и необичайни неща. Показване на забравен PUK код, скриване на номера за конкретни обаждания или смяна на адрес за кореспонденция – това са само част от полезните функции на портала.

Адрес за кореспонденция

За потребители на мобилни и фиксирани абонаментни планове

Имаш възможност да прегледаш и промениш адреса за получаване на твоите месечни фактури и да актуализираш  данните на получателя.

PUK код

За потребители на абонаментни и предплатени планове

Ако си блокирали своята SIM карта и не помниш PIN кода, все още можеш да използваш номера си. За целта е необходимо да влезнеш в портала MyTelenor и да провериш  PUK кода, с който да разблокирате своята SIM карта.

Настройки за телефон

За потребители на абонаментни и предплатени планове

Изпрати директно към телефона си настройки за WAP през GPRS, WAP през CSD, MMS през GPRS и Стрийминг. Ще получиш конфигурационен SMS с желаните настройки и всичко, което трябва да направиш, е да ги запаментиш и активираш.

Допълнителни услуги

За потребители на мобилни и фиксирани абонаментни планове

Имаш възможност да прегледаш статуса на твоите услуги и да активираш/деактивираш допълнителни услуги към твоят абонамент - лимит за мобилен интернет в роуминг, CLIR, детайлна справка за потребление на номер.

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