Prepaid Activation

The add-ons can be activated in one of the following ways:
• Via MyTelenor mobile application
• Via My Menu at *123# (free of charge)
• Via SMS to number 125 with the specified add-on text code (free of charge)
• Via the landing page lp.telenor.bg (applicable only for add-ons for mobile internet for tablets and laptops)

General terms for add-ons for prepaid plans

• When activating add-ons for mobile internet the included MB are at maximum speed. After depletion of the included MB or the expiration of the validity period, depends on what happens earlier, the mobile internet will be charged per MB according to the terms of a standard Telenor’s prepaid plan the current Telenor’s price list for prepaid services, add-ons and standard prices in roaming.

The SMS price to number 125 in roaming is 1,91 BGN.
• The add-on price will be deducted from your current credit.
• The SMS for add-on activation price, if it is due is deducted from your current credit.
• The validity period of the add-ons starts and the included minutes, SMS and/or MBs or the special price for voice calls are available for use after receiving a conformation SMS for successful add-on activation. The add-on’s validity expires on the mentioned date and time in the message.
• When changing to a standard prepaid plan of Telenor retain all available minutes and MBs, initially received, received upon recharging and purchased with add-ons and can be used until expiration of their validity.
•The minutes for national calls included in the add-ons do not apply to outgoing calls to short numbers (including Telenor Customer Service Center, type * numbers), value added service numbers, data and fax numbers, outgoing WAP calls and other specialized services. As of 01/02/2020, the same applies to numbers in the 0700 range. Telenor minutes are valid on the Telenor mobile network
• In case you use additional conditions upon top-up fee for recharging of credit and when choosing and activating of add-on with included call minutes, of combined add-on with included call minutes, SMS and MBs, valid within the Telenor network or add-on giving special price per minute to certain international destinations, the additional conditions – minutes and MB when recharging – are ceased. In these cases only the conditions of the Telenor’s standard prepaid plan will be applicable and you will no longer receive minutes and MB recharging and fee for it will not be deducted.
• In case of activation of new add-on with included minutes to Telenor mobile network and/or MB for free surfing, before the validity expiry of such minutes, SMS and/or MB from the additional conditions of the current prepaid plan/starter prepaid pack, the new included amount of minutes within Telenor mobile network and/or MB for surfing will be added to the existing ones, and for all available minutes to Telenor mobile network and/or MB for surfing the longer validity period is established – of the new add-on or the current received under additional conditions of the used prepaid plan/ starter prepaid pack.
• The existing minutes to For Friends group are valid to 5 numbers from Telenor mobile network, included in the group. These numbers cannot be a short numbers and numbers for voice services with added value.
• You have the right to refuse purchased add-on/s in a 14 days period after the purchase, unless you have started utilizing them. In case of add-on purchase refusal, the purchase amount will be returned to the credit of the prepaid card. More information on www.telenor.bg

Depletion of the add-ons minutes

In case you have minutes to for friends group, to Telenor mobile network, to all national networks and/or unlimited minuted in Telenor mobile network:
• For calls to For friends group with priority after the depletion to this destination, depletes the minutes to Telenor mobile network, after its depletion – and for calls to all national networks and finally unlimited minutes in Telenor mobile network.
• For calls to Telenor mobile network with priority depletes the minutes to Telenor mobile network, after that the minutes to all national networks and finally unlimited minutes in Telenor mobile network.)
• After depletion of the respective included in the add-on minutes or validity expiry of the add-on, whichever occurs first, the voice calls to the certain destination are charged according to the conditions of the standard prepaid plan of Telenor and the current Telenor pricelist for prepaid plans.r depletion of the respective included in the add-on minutes or validity expiry of the add-on, whichever occurs first, the voice calls to the certain destination are charged according to the conditions of the standard prepaid plan of Telenor and the current Telenor pricelist for prepaid plans.

Exhaustion of mobile data (MB) from additional packages

The validity of the following MB packages, activated for prepaid number, is not accumulated: 1. Packages valid for simultaneous use in Bulgaria and in roaming, in the EU area; 2. Packages valid for use in Bulgaria and; 3. packages valid for use only in roaming, in the EU area, do not accumulate, respectively all specified packages are used with their validity and conditions. Monitors the consumption of each package in the MyTelenor Bulgaria application.

Example:
A user buys a prepaid starter pack with an initial bonus of 4000 MB, valid for Bulgaria and the EU roaming zone (valid for 14 days), then immediately recharges with the amount of BGN 10 and receives 3500 MB valid for Bulgaria and 2000 MB valid for the EU roaming zone (valid for 14 days).

•If the user is in Bulgaria, he will first start using the package with MB valid for shared use in Bulgaria and the EU roaming zone (4000 MB). Upon exhaustion of this package, if the validity period of 14 days has not expired, it will continue to use the package with CF valid for Bulgaria (3500 MB).
•If the user is in the EU roaming zone in the presence of the described packages, when using mobile internet from the prepaid number of the user, the package with MB valid for the EU roaming zone (2000 MB) will be used first, and after its consumption the package will be used. with MB valid for shared use in Bulgaria and EU roaming zone (4000 MB), if the validity of 14 days has not expired.

Charging principles

• The charging of national and international calls is performed in 60-seconds intervals, as each started 60-seconds interval is accounted and charged as an entire minute.
• The charging of calls and SMS in roaming is according to the terms of a relevant add-on and if it is not available or does not providing such included consumption – according to a standard roaming prices.
• The internet traffic in Bulgaria, generated under the conditions of add-ons From-To 8,49 leva, add-on Mobile internet 9,99 leva and add-on Mobile internet 14,99/19,99 BGN, till depletion of the included consumption in the add-on or expiration of its validity is available in the 2G/3G and 4G/LTE Telenor network in Bulgaria (through APN telenorbg) at maximum speed according to 2G/3G и 4G/ LTE network’s standart.
• The use of the Telenor 4G/LTE network from prepaid customers is possible with a compatible SIM card and device in 4G network coverage zone.

The access to 4G/LTE Telenor network in Bulgaria may be extended by one of the following actions made within the validity period of the current MB and with access to the 4G network:
• Recharging of prepaid credit with receiving an additional conditions – MB for free surfing in Bulgaria.
• Activation of add-on with included MB for free surfing in Bulgaria and within the EU roaming zone.

The validity period of access to the Telenor’s 4G/LTE Network is equal to the higher of the two validity periods – that of the new activated add-on/ the new provided additional services (MB) or that of the current used MB.

Up-to-date list of all operators that Telenor maintains 4G mobile internet within roaming zone relationship is available in here: 4G operators. For 4G mobile internet using within the EU roaming zone the customer must be within the 4G network coverage of the respective operator from the specified list, within the EU zone, must use a 4G compatible device and a 4G compatible SIM card, and to be eligible for using Telenor 4G/LTE network in Bulgaria also. In all other cases the mobile internet using within the EU roaming zone is possible with 2G/3G network of the respective operator.
• When data transferring in the country and within the EU roaming zone and add-ons with MB included using, the charging is accurate to 1 KB with 100 KB minimum initial charging (1 GB = 1024 MB).

All standard prices, terms and add-ons for using in roaming you can see in here.

All prices above are with VAT included.

For all prices not listed above applies the terms of the used prepaid plan and the current Telenor pricelist for prepaid services and add-ons.