How we protect personal data

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Building and maintaining the trust between us and users is a key strategic priority for Telenor. Therefore, protecting our systems and personal data is paramount for both our users and Telenor. Our main goal is to make users feel safe when using Telenor products and services. Telenor takes the necessary technical and organizational measures to keep the personal data of users safe in accordance with the requirements of the current legislation and good practices.

After the time limits for personal data processing have expired, the data are anonymized or deleted/destroyed, unless:
they are needed for pending court, arbitration, administrative or enforcement proceedings, or in case of a complaint submitted by the respective user, which is to be considered by Telenor; or
the respective user has exercised their right to request restriction of the processing of the personal data concerning them.
Telenor endeavors to ensure that the processed personal data of users are updated (and corrected if necessary) and that data which is unnecessary to achieve the goals described above are not stored.
In order to protect the personal data of users, Telenor utilizes state-of-the-art technologies combined with uncompromising management of security controls. Our framework is based on some of the most popular security standards (ISO27001:2013 and others).
To ensure maximum data protection, Telenor has adopted a number of policies that regulate data processing. A variety of mechanisms (encryption, anonymization, pseudonymisation, etc.) are applied to both data in transit and data at rest.
Telenor has a designated data protection officer and specialized departments responsible for information security and fraud protection. They support the processes of protecting and securing personal data, and monitor their compliance.

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