Telenor takes action at the request of an individual to exercise a right under this section only if Telenor is able to identify the person concerned.
Only individuals who can be identified by Telenor may exercise their rights under this section.
If the purposes for which Telenor processes personal data do not require or no longer require the identification of an individual, Telenor has no obligation to keep, obtain or process additional information in order to identify the person for the sole purpose of acting upon a request of that person.
Telenor notifies individuals of the actions taken within one month of receiving a request under this section and in specific cases this period may be extended by another two months.
Telenor provides information to individuals on the actions taken in relation to their requests for the exercise of rights under this section without undue delay and in any event within one month of receipt of the request. If necessary, this period may be extended by another two months, taking into account the complexity and number of requests.
Telenor informs the person concerned of any such extension within one month of receipt of the request, indicating also the reasons for any delay.
In case a request is refused, Telenor will notify the individuals concerned of their rights.
If Telenor does not take action on the request of an individual, Telenor will notify the individual without delay and within one month at the latest of receipt of the request regarding the reasons for not taking action, as well as regarding the possibility of filing a complaint to the Commission for Personal Data Protection.
In specific cases, Telenor may request additional information to verify the identity of individuals.
In case Telenor has reasonable concerns about the identity of the individual that has filed a request under this section, Telenor may request the provision of additional information necessary to confirm the identity of the individual.
The actions taken by Telenor in connection with and due to requests for exercising rights will be completely free of charge to the individuals unless their claims are clearly ungrounded or excessive.
The actions that Telenor takes for and in the exercise of user rights are completely free of charge. Where a person’s request is clearly unfounded or excessive (e.g. because of its repetitive nature), Telenor may, at its sole discretion: (a) refuse to comply with the request; or (b) request payment of a reasonable fee, determined on the basis of the administrative costs necessary to provide the requested information or to take the requested action.