Telenor shall take action further to a request from a natural person to exercise a right under this section only if Telenor can identify the respective person.
If the purposes for which Telenor processes personal data do not require or do not require anymore the identification of a natural person Telenor is not obliged to maintain, acquire or process additional information in order to identify the person for the only purpose of taking actions based on a request from that person.
Telenor shall notify natural persons of the actions taken within one month following the receipt of a request as in certain cases this period may be extended by not more than two months.
Telenor shall provide natural persons with information concerning the actions taken in relation to their requests to exercise rights under this section without unnecessary delay and in any cases within one month after the receipt of the request. If necessary this period may be extended by two more months by taking into consideration the complexity and number of requests. Telenor shall inform the relevant person of any such extension within one month after the receipt of the request by also stating the reasons for delay.
In case of refusal to carry out a request Telenor shall notify the respective natural persons of their rights.
If Telenor fails to take actions further to the request of a natural person Telenor shall notify such person without delay and not later than one month after the receipt of the request of the reasons for Telenor’s failure to take actions as well as of his/her option to file a complaint to Commission for Personal Data Protection and to seek protection as per the legal procedure.
In certain cases Telenor may request additional information to verify the identity of natural persons.
In case that Telenor has reasonable concerns in relation to the identity of the natural person who files a request under this section Telenor may request the submission of additional information necessary for verification of such person’s identity.
The actions taken by Telenor upon and on the occasion of submitted requests to exercise rights under this section shall be free of any charge for the persons unless their requests are patently unjustified or excessive.
The actions taken by Telenor upon and on the occasion of the exercise of Participants’ shall be free of any charge. Where the request of a person is patently unjustified or excessive (e.g. because of its repetitiveness), Telenor has the right, at its own discretion: (а) to refuse to comply with the request; or (b) to demand the payment of a reasonable fee determined on the basis of the administrative costs necessary for the provision of the requested information or for the requested actions to be taken.