Categories of persons to whom we disclose users’ personal data

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Personal data processors are persons or legal entities that process personal data on Telenor’s behalf and further to an assignment made by Telenor based on a written agreement. They do not have the right to process the personal data provided to them for purposes other than the performance of the work assigned to them by Telenor. The processors are obliged to abide by all instructions given by Telenor.

Telenor takes the necessary measures in order to ensure that the hired processors strictly abide by the personal data protection legislation and Telenor’s instructions as well as that they have taken appropriate technical and organizational measures to protect the personal data.

Persons in whose trade outlets: (a) contracts may be entered into with Telenor; and/or (b) prepaid cards may be registered or refilled, respectively; and/or (c) liabilities owed to Telenor may be paid. Such persons are our distributors, trade representatives and others;
Persons who provide invoice printing, credit note and other services to Telenor;
Providers who provide “contact center” or “call center” service to Telenor.
Providers of courier services;
Providers of information system implementation and/or maintenance services, who sometimes need to have access to personal data being processed in the relevant systems for the purposes of provision of the services;
Companies for out-of-court debt collection which process users’ personal data on behalf of Telenor;
Providers of services of organization, storage and maintenance of users’ data archives as well as services related to description of such archives;
Providers of electronic certification services in case that electronic signature is used for signing documents related to Telenor’s products and services;
Law firms, accounting firms or other providers of consulting services.

When making a call or when sending a short text message (SMS) from a Telenor user to a person who is served by the network of another operator, data exchange between Telenor and the other operator needs to be effected in order that the call can be made, or the text message can be sent, respectively;
When a Telenor user uses the mobile internet service data exchange between Telenor and other operators of electronic communication networks and/or services needs to be effected in order that the service can be provided ;
When providing the number portability service from or into Telenor’s Network. In such cases the data are provided by the “donor” or by the “recipient” provider.

Provision of data to third parties who acquire receivables payable by users from Telenor is described here

In order that Telenor can provide certain services to its users Telenor enters into contracts with third parties (partners). In relation to the provision of the respective services sometimes users’ personal data need to be provided to the respective partners.

Where a Telenor user wants to use “Pay with Telenor” service Telenor must provide data on such user to the respective digital store, e.g. Apple (regarding iTunes, App Store and Apple Music) or Google (regarding Google Play);
Where a Telenor user, who has the “Capture” service turned on in his/her subscription plan, wants to use it Telenor needs to provide data regarding such user to Telenor Digital AS.

In relation to the servicing of payments made by Telenor users via bank transfer or via a payment institution data exchange between Telenor and the respective bank or payment institution must be carried out.

Where Telenor’s service center is not authorized to carry out warranty or out-of-warranty service maintenance of goods purchased by users (or provided on hire purchase) so that we can fulfill our statutory obligation to ensure repair or replacement at no charge for the user, or fulfill the user’s request for out-of-warranty repairs or replacement of goods, respectively, we use the services of authorized external service centers. In accordance with the requirements on manufacturers’ authorization the external services require that Telenor provide them with evidence of purchase (e.g. copies of invoices, warranty cards, etc.) in order that they carry out warranty repairs or replacement of goods. Such is also the case where the user’s claim is ungrounded but (s)he wants an out-of-warranty repair to be performed.

Telenor may also provide users’ data to external service centers in cases where such provision is necessary in order that an independent expert’s analysis be made with respect to a device being the subject matter of consumer claim, in case of user’s complaint and/or inspection on part of the consumer protection authorities.

Provision of data to competent authorities is described here

In case of Telenor‘s transformation as well as in case of transfer of assets in accordance with the applicable legislation users’ personal data administered by Telenor may be made available to a third party successor.