Where Telenor’s service center is not authorized to carry out warranty or out-of-warranty service maintenance of goods purchased by users (or provided on hire purchase) so that we can fulfill our statutory obligation to ensure repair or replacement at no charge for the user, or fulfill the user’s request for out-of-warranty repairs or replacement of goods, respectively, we use the services of authorized external service centers. In accordance with the requirements on manufacturers’ authorization the external services require that Telenor provide them with evidence of purchase (e.g. copies of invoices, warranty cards, etc.) in order that they carry out warranty repairs or replacement of goods. Such is also the case where the user’s claim is ungrounded but (s)he wants an out-of-warranty repair to be performed.
Telenor may also provide users’ data to external service centers in cases where such provision is necessary in order that an independent expert’s analysis be made with respect to a device being the subject matter of consumer claim, in case of user’s complaint and/or inspection on part of the consumer protection authorities.