These are data that are processed in connection with the communication between Telenor and its customers in the form of inquiries, complaints, applications, requests or customer claims, when conducting satisfaction surveys, during calls/messages in connection with the services used, etc. These are also the data that are generated automatically when users make inquiries regarding Telenor's products and services through Telenor's self-service channels.
Such data are:
•Contact information for the user (e.g. e-mail address, telephone number, address, etc.) or for a contact person specified by him/her;
•Type of communication (written inquiry, application, complaint, letter, inquiry through an online form or through a mobile application, e-mail, telephone call, short text message, etc.);
•Date of sending or receiving communication (e.g. date of incoming or outgoing call, date of receipt of inquiry, complaint, reclamation or message, date of sending message, letter, etc.);
•Information contained in the relevant communication (e.g. content of a user's inquiry complaint, attached documents, content of the response or reference prepared by Telenor), etc.