How long we keep participants personal data for the mobile application MyTelenor

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Telenor keeps the personal data of MyTelenor users for as long as necessary to meet the objectives set out in this Privacy Policy or to comply with the requirements of the law.

In order to meet our tax and accounting obligations, user data for a user is retained for a period of 11 years from the termination of his last contract insofar as the consumer has no outstanding payables to Telenor.

Upon the expiration of the deadlines for the processing of personal data, they are anonymized or deleted/ destroyed unless:

necessary for pending court, arbitration, administrative or enforcement proceedings, or upon complaint by the relevant consumer to be considered by Telenor; or
the relevant user has exercised his/ her right to request a limitation on the processing of personal data relating to him/ her.

Telenor makes efforts to ensure that processed user data for users is updated (and corrected if necessary) and that no data that is not necessary to achieve the objectives described above have been kept.

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