Telenor takes action at the request of an individual to exercise a right under this section only if able to identify the person concerned.
Only persons who can be identified by Telenor may exercise their rights under this section.
If the purposes for which Telenor processes personal data do not require or no longer require the identification of an individual, Telenor is under no obligation to maintain, obtain or process additional information to identify the person for the sole purpose of acting on a request to that person.
Telenor notifies individuals of the action taken within one month of receipt of a request under this section, and in certain cases, this period may be extended by up to two months.
Telenor shall provide individuals with information on the actions taken in connection with their claims for exercising rights under this Section without undue delay and in any event within one month as of receipt of the request. If necessary, this period may be extended by another two months, taking into account the complexity and the number of requests. Telenor shall inform the person concerned of any such extension within one month of receipt of the request, indicating the reasons for the delay.
If a claim is rejected, Telenor notifies the individuals concerned of their rights.
If Telenor fails to act on the request of an individual, Telenor shall notify him/her without delay and at the latest within one month as of the receipt of the request about the reasons for not taking action and of the possibility of filing a complaint to the Personal Data Protection Commission and seeking legal protection.
In some cases, Telenor may request additional information to verify the identity of individuals.
If Telenor has reasonable concerns about the identity of the individual submitting a request under this section, Telenor may request the provision of additional information necessary to verify the identity of the individual.
The actions taken by Telenor for and in connection with claims for exercising rights under this section are completely free of charge to individuals unless their claims are manifestly unfounded or excessive.
The actions Telenor undertakes for and in relation to the exercise of consumer rights are completely free of charge. Where an individual’s request is clearly unfounded or excessive (for example because of its repeatability), Telenor is entitled, in its sole discretion: (a) to refuse to execute the request; or (b) require the payment of a reasonable fee, determined on the basis of the administrative costs necessary to provide the requested information or take the requested action.
