What data we process upon the privacy policy for mobile application MyTelenor

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These are data that are generated in the process of electronic signature of documents through the Application.

Such data are, for example:
Data relating to Generated documents;
MyTelenor usage data which relate to the signature process (e.g. types of actions performed and time of their performance);
Device data which relate to the signature process (e.g. type and version of the operating system);
Data on the level of authorization.

These are data that relate to documents generated through the Application upon request of the user, as well as to documents that are electronically signed by the user and Telenor through the Application

Such data are, for example:
Document type (e.g. additional agreement, declaration, etc.);
File format and filename;
Date and hour of document generation;
Contents of the document;
Logs relating to actions performed throughout the process of electronic signature of the document (if the document is signed);
Unique number of the order to which the document relates.

These are data that relate to offers selected by Telenor for the users.

Such data are, for example:
Name of the offer, e.g. of the rate plan;
Monthly fee;
Terms and conditions of the proposed rate plan.

These are data that relate do the “Online protect” service.
For instance, such data are:
Type of add-on for the service “Online protect”;
Date for activation or deactivation;
Number for which the “Online protect” service is activated or deactivated;
Level of authorization of the number that activats/deactivates the “Online protect” service, or for which the “Online protect” service is activated/deactivated;
Settings of the “Online protect” service;
Aggregated information (in the form of reports and querries) for the use of the “Online protect” service, and others.

These are data on the specified or default level of authorization of the number with which the Application is used or of another number belonging to the same subscriber (Primary number, Number of Administartor, Authorized number, or number for which no other level of authorization is specified).

These are data that are processed with the consent of the User in connection with Smart Tourist insurance and include data on the country / countries visited by the User in roaming, as well as on the length of his/her stay there. The data is based solely on the data of the mobile network with which the User's device, which he uses abroad, has connected in roaming and does not reveal his specific location. These data make it possible to provide insurance coverage for the travel insurance "Smart Tourist".

These are data related to travel insurance "Smart Tourist" with respect to the mobile number with which a User uses the Application. These data also include data on Insureds that are different from the consumer (if any).
Such data are for example:
Contents of the policy;
Date and term of the policy;
Name, date of birth, age and address of the insurer;
Email address of the insurer;
Names, dates of birth and age of the Insureds (if any);
History of travel (if any), etc.

(Amended and supplemented on March 20, 2019, amended on October 13, 2020) This is data required for initial registration in the Application, which includes a mobile number, a unique identifier and a verification access code. The mobile number and the unique identifier are provided through our own authentication service which is compliant with the OAuth 2.0. standard.

(Supplemented on October 13, 2020.) This is the name and the family name, personal identification number (“ЕГН”) mobile number, customer number, contract duration (if applicable), status.

This is data about actions performed by a MyTelenor user whereby he/she manages services through the Application.

Such data is packet activation and/ or deactivation data as well as activation and deactivation data for certain services (such as roaming, roaming limit, SMS roaming charges, portability messages, Cash in Time, temporary activation, etc.), including:
Type of action (activation/ deactivation);
Date and exact time of the action;
Type of activated/ deactivated package or service (e.g., HBO GO, mobile Internet package, roaming package, etc.);
Applicable conditions and prices for an activated/ deactivated package or service, etc.

(Amended and supplemented on October 13, 2020) This is data for the documents under art. 260, para. 2 and under art. 261a, para. 1 of the Electronic Communications Act (ECA), as well as current bill.

(Supplemented on October 13, 2020) Such data are:
Invoice number;
Issue date;
Data relating to the specified recipient of the invoice;
Payment deadline;
Reporting period;
Total amount due;
Monthly fees’ amount;
Billed consumption, including aggregated service information (e.g. domestic calls, SMS, etc.), as well as detailed information contained in the detailed report (if such is ordered);
Other services billed (e.g. Pay with Telenor);
Invoice status (paid / unpaid).

This is data on the available balance (credit) of a prepaid card, its validity term and the validity term of its prepaid card.

This is data for the consumption remaining as at a given time from the applicable plan/ package of the mobile number with which MyTelenor is used.

Such data are:
Remaining megabytes;
Remaining minutes;
Remaining SMS;
Remaining MMS.

This is data processed for the purpses of payment of bills or recharging prepaid card using MyTelenor.

Such data are:
If the user has chosen to save credit or debit card information in the Application for subsequent payments, the following limited information is processed: card type (e.g., Visa or Mastercard); the last four digits of the card number; validity (month and year) of the card; unique card number (token);
Unique transaction number;
Payment/ recharging date and time;
Amount of the amount paid/ recharged;
Client number in relation to which the user pays a bill using MyTelenor;
Mobile number of the pre-paid card (if a pre-paid card is charged other than that with which MyTelenor is used);
History of payments.

This is data that reveals information as to whether packages or services that can be managed through the Application (e.g. roaming, HBO GO, additional Internet packages, etc.) are active, and in the case of an activated package, the information includes also the term of validity

This is automatically generated data that contain information as to how users use the Application.

Such data are:
Device ID;
IP address;
Version of the Application used by the user
Type of operating version of the device with which the user uses the application (Android or iOS);
MSISDN, with which the Application is used;
Type of the action done (e.g. Application log in, check of current bill, activation of roaming service, bill payment, etc.);
Status of the completed action (successful, failed);
Date and hour of the completed action.

This is data about the terminal device (e.g. mobile phone or tablet) with which the user uses the Applicaton, which is automatically generated upon installation of the Application.

Such data are:
Brand and model;
type and version of the operating system;
Video screen resolution of the device (e.g. 720х1280, 1920х1080 etc.).

We use third-party analytical tools (Google Analytics) to help us measure traffic, performance, and trends in using the Application. These tools collect information that is sent from the user's device (regardless of MyTelenor) and from the Application. Analytical audience measurement data is aggregated along with other users' data in a way that does not allow an individual user to be identified.

(Supplemented on January 3, 2019) As of January 10, 2019 we use the Advertising Features functionality of Google Analytics which allows us to receive aggregated information about the age, gender and interests of the users of the Application in a manner that does not permit their identification. To this end Google Analytics also collects information associated with the mobile advertising ID of the mobile devices with which the users access and use the Application. More information on mobile advertising IDs and how they are used by Google may be found here.

Such data are:
aggregated consumption data, total number of new/ existing users, sessions, share and type of operating systems, devices and operating systems used;
aggregated data about browsing in the Application, pages visited, how and where the relevant pages were accessed, and in what order they were viewed;
aggregated performance data for different app stores, how users reach the Application, which are the most effective in attracting users to the Application;
(Supplemented on January 3, 2019) aggregated data bout the age, gender and interests of the users of the Application.

We use third party’s analytical tools (Firebase Crashlytics) to help us support the Application, including to prevent, detect, and remove errors in its operation. These tools collect information that is sent from the user's device (regardless of MyTelenor) and from the Application. Analytical error data in the Application is aggregated along with the data of other users in a way that does not allow the identification of an individual user.

Such data are:
aggregated consumption data, total new/ old users, sessions, share and type of operating systems, devices and operating systems used
aggregated data about the browsing in the Application, pages visited, how and where the relevant pages were accessed, and in what order they were viewed
 aggregated data on problems, errors or crashes in the Application (including of its own functionalities or elements)

In order to be able to provide information to a user about our nearest store, it is necessary to process device location data with which the user uses the application. In case the user's GPS functionality is activated, the relevant data will be sent automatically via the Telenor Application, or otherwise, in order to obtain information about the nearest Telenor store through the Application, the user must activate this functionality from its device's settings.

These are data regarding certain parameters that are selected by the users or which apply by default in case the users have not made a choice. With their help the users are able to manage certain functionalities of the Application and/or the way content is presented in the Application.
Such data are, for example:
the user selected or default language of the Application;
the activation of an additional PIN code for accessing the Application;
the user selected or default content of the information located in the initial screen of the Application;
the given or withdrawn consents of the user and etc.

These are data regarding the prepaid or postpaid plan applicable to the mobile number with which a user uses the Application.
Such data are, for example:
what services are included in the plan and/or can be used with it;
parameters of the services that are included in the plan and/or that can be used with it (included minutes or megabytes, digital services, etc.) and others.
(Supplemented on August 23, 2019) information relating to devices and/or accessories purchased or leased with the plan, if any;
(Supplemented on August 23, 2019) information relating to active additional services in connection with the devices and accessories purchased or leased with the plan, if any (e.g. Upgrade, Buyback, insurance, etc.