Minutes tariffing and charging
The included minutes per month that are not spent during the relevant billing cycle are not transferred to the next
For the period from the activation of the subscription plan to issuing the first invoice, you will receive a proportional number of the included monthly minutes for a proportionate part of the monthly subscription
Outgoing national and roaming calls from the EU Zone to countries in the same zone, including Bulgaria, are charged per minute with a minimum initial charging time of 60 sec
MB tariffing and charging
The included national MB at maximum reachable speed, as well as those for roaming in the EU Zone that are not spent during the relevant billing cycle, are not transferred to the next.
After depletion of the included in the plan MB at maximum reachable speed, provided in total for Bulgaria and for roaming in the EU Zone, the speed of Internet traffic drops to 64 Kbps
The tariffing of data for each session in Bulgaria is accurate to kilobytes when over 5 KB (kilobytes) per session are spent. When less than 5 KB are spent, charging is for 5 KB
The minimum initial and subsequent tariffing for data roaming in the European Union Zone is 1KB
SMS tariffing and charging
Depending on the alphabet used, the length of one SMS (including punctuation marks and spaces) varies between 160 characters only in Latin characters or up to 70 characters in another alphabet, including Cyrillic alphabet. For more information, read here
Usage of mobile internet in the network of Telenor
4G in Bulgaria
The customers with subscription plans, with included access to the 4G network of Telenor in Bulgaria, using compatible SIM card and device, and located in a 4G/LTE coverage area, can use mobile internet through Telenor's 4G/LTE network for the term of their contract.
4G in European Union Zone
A current list of all operators in the networks of who 4G mobile internet when in roaming can be used is available here. For the usage of 4G mobile Internet in roaming within the European Union Zone*, it is necessary for the customer to be in the area of 4G coverage of the respective network operator in the EU Zone, to use 4G compatible device, 4G compatible SIM card, and to meet the conditions for use of 4G / LTE by Telenor in Bulgaria as well.
In all other cases, the use of mobile Internet is done through the 2G/3G network of the respective network operator.
Usage of minutes for roaming in the European Union
You can use the specified number of minutes per month from the corresponding subscription plans for outgoing roaming calls in the EU Zone to mobile and fixed numbers from networks of operators in the EU Zone.
You do not need to activate the roaming service to use the minutes and the MB in roaming in the EU Zone. In case you have deactivated the roaming service at your own will, you could reactivate it. See how to manage the roaming service here
Changes to the contract or the subscription plan
A subscription plan may be changed after expiration of the first month of the original contract period to such with the same or higher monthly subscription and against payment of a single fee. In case of a change in the subscription plan, the unspent minutes / MB, as well as the promotional terms and conditions, if such are granted for the previous subscription plan are being lost, and new ones are granted if the new subscription plan includes such.
No limitation shall be applied to the number of changes within the duration of the contract, provided that they are carried out only once per a billing cycle.
The stated prices and conditions for data transmission and voice transmission refer to the territory of the Republic of Bulgaria unless explicitly specified otherwise.
European Union Zone (EU Zone) includes: Austria, Azores, Belgium, Canaries, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Great Britain, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Madeira, Norway, Netherlands, Poland, Portugal, Reunion, Romania, Saint-Martin, Slovakia, Slovenia, Spain, Sweden, Åland Islands, Channel Islands, Vatican City State.
Prices and conditions for roaming services