Your device has some of the issues described below? Before you bring it for repair to Service Center, we recommend you try solving the problem by our useful tips.
The device does not turn on
Try to charge the device for 20-30 minutes. If the problem continues, you may bring the device to the nearest Telenor shop. Please make sure you bring also the respective charger and the USB cable, if it goes with the charger.
The devices automatically turns off or blocks
•Save the data on external media, different from the memory card;
•Check if the battery of the device is charged;
•Check if the device is properly working when connected to a charger;
•Update the software (if possible) with a charged battery;
•Restore the default settings of the device and format the memory card;
Important: all the information on the device and the memory card will be permanently deleted.
The internet is not working or the speed is slow
•Ensure that the Airplane Mode is not turned on and the mobile data is enabled;
•Make sure that all applications, which you are not currently using, are closed, and no automatic updates run at the moment;
•Restart the mobile data or the device;
•Update the software (if possible) with a charged battery;
Not enough memory
•Insufficient memory can be extended with a bigger memory card (for devices that support that option);
•Applications and media data (pictures, video, music, etc.), which can be transferred from to the memory card, may free some memory in of the device.
The device has problems with calls
•Make sure that the Airplane Mode is not activated.
•Ensure that there is network coverage;
•Make sure that blocking of incoming and outgoing calls is not enabled.
Battery is exhausted too quickly
•Ensure that the battery is fully charged;
•Make sure that your email is not synchronized too often;
•Be aware that data traffic, GPS, Bluetooth and Wi-Fi may consume additional energy;
•Reduce the display brightness, if the device has this option.