Detailed Information

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Detailed Information

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Postpaid subscribers can require detailed information for conducted calls and sent messages for the past accounting period as well as for the last 6 months.
Prepaid users can require such information for a past period of up to 3 months.

How does it work

Monthly information for conducted calls
A detailed information for conducted calls and sent messages can be required in each shop of Telenor's shop network. You will receive it each month considered from next invoice. Detailed summary can be obtained in two ways – on paper or electronically at http://my.telenor.bg

Detailed information for a period past
A detailed information for conducted calls and sent messages for an unspecified period within the last 6 months (for Prepaid plans' users - up to three months) can be required free of charge in each shop of Telenor's shop network.

You will receive it by mail with the next monthly account (for Prepaid plans' users - at the address you have specified).

How much does it cost

Detailed information service is completely free of charge in electronic format in MyTelenor web portal. As another step towards reducing the use of paper from 15.06.2009, Telenor introduces service charge for paper detailed information for monthly consumption to subscribers using residential plans, amounting to 0.50 lv with VAT per month for each mobile number.

Detailed information for a past period is charged 7.20 Lv. It is received upon request.

Prices include VAT.

How to get the service

You can request activation or deactivation of analytical information with a call to 123 in the Customer Service Department, MyTelenor web portal or in any shop of Telenor'shop network.

You can stop the paper copy of your analytical information by decline of the paper bill or in one of the following ways:

  • by MyTelenor web portal registration at http://my.telenor.bg under conditions applicable to
  • or by calling 123

Monthly analytical bill can be requested in any shop of Telenor's sales network.