"Depending on the plan you are using, you may receive detailed report for your usage:
Each month - if you are on subscription plan you may request detailed report for the conducted calls and sent sms-es. You will receive it as of your next invoice. Detailed report might be receved in any of below:
- Detailed report on paper (if you have chosen to receive paper invoice). In case you have decided to decline receiving paper invoice, service will be deactivated.
- Online detailed report in electronic format, accessible in MyTelenor portal or MyTelenor application.
You may choose one or both ways of receiving the report.
For past period - if you are using subscription plan, you may request detailed report for your usage for the past 6 months, if you are on prepaid plan - you may request for the past 3 months.
The report might be requested in any Telenor store, and you will receive it via post service with the next monthly invoice or on your e-mail addess (for customers on prepaid plan - on your address).
You should consider that if you have requetsed detailed report (monthly or for a past period) on pape, it will be delivered to you in person to your address during working hours and you have to receive personally."