Services prices for postpaid plans

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Services prices for postpaid plans

Annex - price list for subscription plans for private and corporate customers

Services prices for postpaid plans for private clients
Service Price
Detailed information printout of calls made for postpaid plans Total+, Total, Start, Standard, Nonstop, Online, Lubimec (for one month; for one number) 1,99 BGN
Detailed information printout of calls made for postpaid plans – archive (for one month; for one number) 0,50 BGN
Receiving incoming traffic with unpaid in due time obligation (per number) 0,90 BGN
Golden number 100 BGN
Golden number + 600 BGN
Initial activation fee (per number) 10,99 BGN
Fee for changing a postpaid plan for mobile voice services during the contract term (to a plan with the same or higher with up to 4.00 BGN inclusively, monthly subscription) 20 BGN
Fee for changing a postpaid plan for mobile voice services during the contract term (to a plan with a higher with more than 4.00 BGN monthly subscription, during the first 6 (six) months of the start of the current contract) 10 BGN
One-time fee applicable to contract renewal for mobile services together with device in cash or lease contract for a device initiated within contract duration, when the customer has already obtained another device at a preferential price with his /her previous contract renewal for the same mobile number 25 BGN
Detailed information on calls made for a past period 7,20 BGN
Change of ownership 12 BGN
Barring of calls in case of theft/loss of SIM card free of charge
Reactivation of SIM free of charge
Temporary activation (after suspension in the case of unpaid in due time obligation) for each number 1,49 BGN
Voicemail (listening to messages) 0,12 BGN/min
Replacement of SIM card due to a defect free of charge
Replacement of SIM card in case of theft/loss, damage or blocked PUK code 9,99 BGN
Replacement of SIM card at customer request (different card format) 9,99 BGN
Change of number 12 BGN
Merging invoices free of charge
Splitting invoices / on a separate invoice 12 BGN
Calls to emergency numbers free of charge
Price per minute to mobile and fixed numbers in all national networks and outgoing calls when in roaming in EU zone to EU zone after depletion of the included minutes in the subscription plan 0,40 BGN
SMS to mobile numbers in EU zone 0,14 BGN
SMS to mobile numbers in international zones 1, 2, 3, and Balkans 0,40 BGN
SMS to e-mail 0,14 BGN
Video calls to mobile numbers in all national networks and outgoing video calls when in roaming in EU zone to EU zone (price per minute) 0,59 BGN
Video calls to mobile operators in EU zone (price per minute) 0,44 BGN
Video calls to mobile operators in zone Balkans (price per minute) 0,99 BGN
Video calls to mobile operators in USA, Canada, and Russia (price per minute) 1,19 BGN
Video calls to mobile operators in other European countries outside EU zone, with the exception of Georgia (price per minute) 1,55 BGN
Video calls to mobile operators in all other countries (price per minute) 1,73 BGN
Data and fax transmission via CSD to all national mobile networks and to international networks 0,26 BGN
Mobile internet access via CSD (per minute) 0,06 BGN
Monthly fee for access to Play Diema Xtra for Total + and Total Max subscription plans, after the expiration of the 12/24-month period (as per the terms of the subscription plan) for using the service in a slot for digital services without any additional charge 7,99 BGN
Monthly fee for access to HBO GO for Total + and Total Max subscription plans, after the expiration of the 12/24-month period (as per the terms of the subscription plan) for using the service in a slot for digital services without any additional charge 4,99 BGN
Monthly fee for access to Buba Play for Total + and Total Max subscription plans, after the expiration of the 12/24-month period (as per the terms of the subscription plan) for using the service in a slot for digital services without any additional charge 4,99 BGN
Monthly fee for access to Nickelodeon for Total + and Total Max subscription plans, after the expiration of the 12/24-month period (as per the terms of the subscription plan) for using the service in a slot for digital services without any additional charge 4,99 BGN
Monthly fee for access to Deezer for Total + and Total Max subscription plans, after the expiration of the 12/24-month period (as per the terms of the subscription plan) for using the service in a slot for digital services without any additional charge 7,99 BGN
Monthly fee for access to Kapital for Total + and Total Max subscription plans, after the expiration of the 12/24-month period (as per the terms of the subscription plan) for using the service in a slot for digital services without any additional charge 9,99 BGN
Monthly fee for access to Bookmate for Total + and Total Max subscription plans, after the expiration of the 12/24-month period (as per the terms of the subscription plan) for using the service in a slot for digital services without any additional charge 9,99 BGN
Minimum charging
Minimum initial / subsequent charging of data in KB on the territory of Bulgaria and EU zone 1/1
Minimum initial / subsequent charging time in seconds of national calls, outgoing calls when in roaming in EU zone to EU zone and international calls 60/60
Prices of international calls for subscription plans
International calls Price

EU

Aland Islands, Austria, Azores, Belgium, Canaries, Channel Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Great Britain, Greece, Guadeloupe, Hungary, Iceland, Ireland, Isle of Man, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Madeira, Mayotte, Norway, Netherlands, Poland, Portugal, Reunion, Romania, Saint-Martin, Slovakia, Slovenia, Spain, Sweden, Vatican City State.

0,44 BGN/min

Balkans

Operators: Cosmofon (North Macedonia), AMC (Albania), Telekom Srbija (Serbia), Turkcell (Turkey).

0,99 BGN/min

Zone 1

Fixed and mobile networks: Canada, Russia, USA.
Fixed networks: Israel, Japan, North Macedonia, Monaco, Serbia, Montenegro, Switzerland, Turkey.

1,19 BGN/min

Zone 2

Fixed networks: Albania, Algeria, Andorra, Armenia, Belarus, Bosnia and Herzegovina Georgia, Libya, Moldova, Morocco, Palestine, San Marino, Tunisia, Ukraine.
Mobile networks: Albania, Andorra, Armenia, Belarus, Bosnia And Herzegovina, Kosovo, North Macedonia, Moldova, Monaco, San Marino, Serbia, Turkey, Ukraine, Montenegro, Switzerland.

1,55 BGN/min

Zone 3

Fixed and mobile networks: All other countries.

1,73 BGN/min

Satellite networks

7,44 BGN/min


Prices of international calls for Total subscription plans
International calls Prices

EU

Aland Islands, Austria, Azores, Belgium, Canaries, Channel Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Great Britain, Greece, Guadeloupe, Hungary, Iceland, Ireland, Isle of Man, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Madeira, Mayotte, Norway, Netherlands, Poland, Portugal, Reunion, Romania, Saint-Martin, Slovakia, Slovenia, Spain, Sweden, Vatican City State.

0,44 BGN/min

Balkans

Operators: Cosmofon (North Macedonia), AMC (Albania), Telekom Srbija (Serbia), Turkcell (Turkey).

1,19 BGN/min

Zone 1

Fixed and mobile networks: Canada, Russia, USA.
Fixed networks: Israel, Japan, North Macedonia, Monaco, Serbia, Montenegro, Switzerland, Turkey.

1,59 BGN/min

Zone 2

Fixed networks: Albania, Algeria, Andorra, Armenia, Belarus, Bosnia and Herzegovina Georgia, Libya, Moldova, Morocco, Palestine, San Marino, Tunisia, Ukraine.
Mobile networks: Albania, Andorra, Armenia, Belarus, Bosnia And Herzegovina, Kosovo, North Macedonia, Moldova, Monaco, San Marino, Serbia, Turkey, Ukraine, Montenegro, Switzerland.

1,89 BGN/min

Zone 3

Fixed and mobile networks: All other countries.

1,99 BGN/min

Satellite networks

8,99 BGN/min

The prices are with VAT included.

The minimum initial time for charging calls to satellite networks is 60 seconds.

All other services are charged at the standard tariff of Telenor.

Customers service for you is 24 hours a day, 7 days a week, 365 days a year
The Customer Service Department will answer your questions and cooperate in the solving the arisen problems.

How does it work

You can contact us at:
123 from a Telenor mobile phone
089 123 from another telephone in the country or +359 89 123 from abroad
Address: Teleor Bulgaria EAD, Business Park Sofia, Building 6, 1766 Sofia
Fax: (02) 415 4123; 089 819 4123

How much does it cost

Contact with a Customer Service Center operator at number 123 is charged 0.024 BGN with VAT regardless the call duration.
Automatic informational service at number 123 is charged 0.024 BGN with VAT regardless the call duration.

Attention: when you are in roaming, the call to Customer Service Division is billed as an international call to Bulgaria.

How do I get the service

You can use Customer Service with the inclusion in the Telenor network.