Voice services

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Voice services

Your outgoing services have been suspended?

A possible reason is unpaid invoice for the respective month. You could pay your bill by choosing the most convenient payment method or temporarily activate suspended services through the service Temporary activation.

When your outgoing services have been suspended, you could activate them again and use your mobile phone, as well as the minutes, SMSes, and MBs included in your postpaid plan. Temporary activation could be used only up to 96 hours after the suspension of the outgoing services and could be activated no later than 94 hours after suspension. To take full advantage of the service, we recommend its activation as soon as the mobile services stop.

Activation is available only once per month in case the mobile outgoing services have been suspended due to unpaid monthly bills.

For your convenience we will inform you via SMS upon expiry of the service.

Be aware that if you have exceeded your credit limit, the recovered outgoing services will be suspended, even if you have a valid Temporary activation service.

How much does it cost

The service Temporary activation costs one-time fee of 1,49 BGN (VAT incl.) / per number. The fee is applied after successful activation of the service and is charged in the next issued invoice for the number to which the service has been activated.

The service is activated for free via MyMenu by dealing *123# and choosing option 2 (Temporary activation).

How do I get the service

You could benefit of the service Temporary activation if:

you are a residential customer on a postpaid plan for mobile voice calls by Telenor (customer on postpaid plans for mobile internet and fixed phones cannot use the service)
your outgoing services are stopped due to expired payment of an invoice (the service is not available when your outgoing and incoming services are suspended)
94 hours have not passed from the time of suspension of your outgoing services
you have not reached your credit limit
your incoming services for the same SIM card have not been stopped in the last six months at the time of service activation
you have used the service in the last billing period and during its usage you have paid the due amounts under the invoice.

For you

Video Call is the service that allows two users with 3G handsets to make calls by simultaneously watching the opposite party’s live image on the display of their device.

How does it work

How to initiate a Video Call?

  1. Enter the desired phone number or find it in your contact list.
  2. Choose option Video Call.
  3. The opposite party will receive a request for Video Call, which needs to be accepted.
  4. The Video Call is established.

How to acknowledge the Video Call request?

When you are receiving a call and your phone’s display is showing an icon or text indicating a Video Call, you have the option to accept or cancel sharing of video image.

If you accept the invitation, both of you will start seeing other party’s image on the display of their handsets, as well as your own image in a small window of the screen.

If you choose to decline the request, the connection is over and the opposite party receives an option to initiate a new, standard call (depends on the model of handset).

At any time, through the menu options, both parties have the possibility of terminating or allowing image broadcasting.

International Video Call

The service allows you to make video calls via the 3G network of Telenor with subscribers of international mobile operators, which have roaming agreement with Telenor. It is necessary for the opposite party to use a 3G handset and 3G network as well.

How much does it cost

The price per minute of video call in the Telenor network and towards other national mobile networks is 0,59 BGN with VAT and is paid by the initiator of the call.

The International Video Calls are charged as follows:

International Video callsPostpaid plansPrepaid plans
Balkan zone0.99 BGN/min0.99 BGN/min
I zone1.19 BGN/min1.188 BGN/min
II zone1.55 BGN/min1.74 BGN/min
III zone1.73 BGN/min2.208 BGN/min


Prices are with VAT.

The minimum initial charged duration as well as charging after that for national and international Video Calls depends on the Postpaid or Prepaid plan you are using.

How do I get the service

Video Call service is available to all Telenor subscribers. The service is automatically set, without the need to activate it.

In order to make use of the service it is necessary that you and your opposite party have 3G handsets with built in Video Call function and both of you are in a zone with 3G coverage.

For you

In case you are aware that you will not be able to answer your calls, you do not want to receive calls or your phone battery has no power left, you can still receive all your calls on another phone, fixed or mobile, or you can divert all your calls to Voice Mail.

Your phone will not ring, even if it is switched on and the person calling you will be notified that his call is diverted.

How does it work

The Call Divert service gives you the option of diverting your incoming calls to a telephone number of your choice. For more information how to activate this service read your handset manual.

You may divert your incoming calls in the cases when:

  • your mobile is switched off or you are outside Telenor network coverage area;
  • you do not answer the phone;
  • your line is busy.

If you wish, you can divert all your incoming calls to a telephone number of your choice. This means that your mobile phone will not be alerting you for incoming calls, until you cancel this diversion.

Attention: If you have activated call diversion for all your incoming calls and another type of diversion simultaneously, only diversion of all incoming calls will operate.

If you cancel the diversion to a telephone number, you may again activate call diversion to your Voice Mail.

Cancellation of call diversion for all incoming calls restores the action of the other diversions according to their settings.

How to divert your incoming calls:

How much does it cost

Call divert of incoming calls to your voice mail is free.

How do I get the service

Telenor provides Call Divert service automatically upon registration.
The service is available for Postpaid plans only.

For you

The Call notify service provides SMS notification for missed calls while you have been out of range or while your phone has been switched off.

Hoe does it work

When you switch on your phone again or enter Telenor range, you will receive up to 2 SMS with missed calls information:

 

What information do you receive?

  • The number from which the call was made
    Each SMS will inform you about up to 4 different phone numbers with a total of up to 9 calls. If you have received calls from more than 8 different numbers, you will see the most recent 8.
  • Number format
    Phone numbers, from which you have received calls, will be displayed in full format, if the call has been made from a foreign country. If the call has been made from a mobile or a digital phone within the country, numbers will be in format 089xxxxxxx, 088xxxxxxx, 02xxxxxxx.
    If you have received a call from an analogue phone, only the local code and the first 1 or 2 digits of the telephone exchange will be displayed.
  • When was the call made (call date and call hour)
    The system tracks calls for a period of up to 2 days, that is, if your phone has been switched off for a longer time period, you will receive information for the last 2 days only.

How much does it cost

The service is free and available to clients of Telenor prepaid services as well as to clients with subscription contract. All SMS and announcements are absolutely free.

 

How do I get the service

Conditions for use

The service is automatically activated for all clients who have not set call divert or voice mail in above cases (out of range, phone switched off).
If you have call divert, it is active to the moment in which you choose to terminate it. Then the Call notify service is automatically activated.

Deactivation
In case you do not wish to receive information about your missed calls, you can deactivate the service free of charge by sending an SMS containing D or NO to number 1775

Activation
If you wish to activate the service again, send an SMS containing A or YES to number 1775

Confirmation for activation/deactivation
You will receive an automatically generated SMS confirming successful activation/deactivation of the Call notify service. 

Help
For help you can use the free HELP command at number 1775

First Use When you use Call notify for the first time, you will receive a single SMS containing brief information about the action of the service.

Roaming The Call notify service is not available in roaming. 

Example
Client A calls client B, and B has switched his phone off.
A makes a call and hears a free system message: “The subscriber has probably switched his phone off or is out of coverage and will be notified about your call, when reachable”.

B switches on his phone and receives 1 or 2 SMS with above format.

For you

Generally your phone number is put on view automatically on the display of the person you are calling. If you activate the Calling Line Identification Restriction Service (CLIR), your number will be "concealed" for the opposite number.

How does it work

When you have CLIR activated and you wish to show your phone number, add *31# each time before the number you dial.

For example: if you dial *31# 089 XXXX XXX only for this call, your number will be put on view at the display of the dialed phone.

How much does it cost

Activation, deactivation, access and use of this service are free of charge.

How do I get the service

Calling Line Identification Restriction Service (CLIR) can be requested through the Customer Care Service on 123.
The service is available for post-paid subscribers only.

The Calling Line Identification Presentation (CLIP) service enables you to see the number of the person calling you. In this way you can see who is calling you before answering the call if the call is made from a fixed digital telephone line or mobile network.

The number of the phone, from which a call is made to you, will appear on the display of your phone. If the number is entered in your phone book, the name under which the number is entered, will appear on your display.

Access and use of this service are free of charge.

Telenor provides Calling Line Identification Presentation (CLIP) service automatically upon registration.

For you

The "Online again" service gives you the chance to connect with a subscriber who had turned off his phone or had been out of network coverage at the time of call and has one of the services activated: Call notify or Voice mail. "Online again" provides you with instant SMS notification as soon as the number which has been called is available again.

How does it work

When the called number turns his/her phone on or picks up coverage and is available in the Telenor network again, you will receive an SMS notification about his accessibility and you can call him.

If the subscriber you are calling has the Call notify service activated, he/she will receive an SMS about a missed call from your mobile number and you will receive an SMS about his availability and that you can call him/her again.

If you are calling a subscriber who has Voice mail service activated and you DO NOT leave a message, upon registration in the network the called party will receive an SMS about your call and you will receive an SMS that you can call him/her again.

If the telephone of the subscriber which you have called is turned off for a period longer than 2 days or the subscriber do not use the "Online again" service you will not receive any information about his/her availability.

How much does it cost

The “Online again” service is free of charge. All received notification SMS-s and all sent service navigation SMS-s are free.

How do I get the service

The service is accessible to all Telenor customers.

If you are subscriber of one of the services: Call notify or Voice mail, you automatically receive the “Online again” service.


Activation / Deactivation

In case you DO NOT want to receive information about subscribers that you have called and when they become accessible in the Telenor network, you can deactivate the service free of charge by sending an SMS with text AD to 1776.
To activate “Online again”, send an SMS with text AA to 1776.

If YOU do not want other Telenor subscribers to receive information about your accessibility in the Telenor network you can turn off the option by sending an SMS with text BD to 1776.
To activate it again, send an SMS with text BA to 1776.


Confirmation for activation / deactivation

You will receive an automatic SMS with confirmation about successful activation / deactivation of the “Online again” service.

For you

Some calls are very important for you, so, when you are already in a call, you should be informed if someone else is also calling you, so you can immediately answer to the second caller.

How does it work

 

Call Wait
If you have an active call and someone else is also calling, you will be notified that a new call is waiting with a beep and the name or the telephone number of the caller will appear on your phone display.

The caller will hear the following free of charge announcement:
Please, wait. The subscriber is on another call

You have the option to answer, reject or ignore the second call. There can be only one call waiting at a time.

Call Hold
When you are in a call you can temporarily put it on hold (without ending the call) in order to:

  • initiate a new call
  • accept a call waiting


You can only have one active call and one on hold at the same time. Besides, you have the choice to swap between the two calls (the active call and the one on hold) as many times as you wish.

Operation of the Call Waiting service:

  • To disengage the first call in order to answer the second call, press 1
  • To reject the second call, press 0 
  • To switch between the two calls, press 2 

How to activate Call Waiting:

  • dial *43# 

How to cancel Call Waiting:

  • dial #43# 

How to check Call Waiting status:

  • dial *#43# 

How much does it cost

The service is free of charge.

How do I get the service

Telenor provides Call Waiting service automatically upon registration.
The service is available for Postpaid plans only.

For you

Your work schedule is overloaded and you wish to save valuable time?
The Conference Call service gives you the possibility to communicate with several participants at the same time.

How does it work

Call the first participant:

      1. Dial the telephone number

 

      2. Press

Call the second participant:

      3. Dial the telephone number

 

      4. Press

While you are in conversation with the second participant

 

      5. Press

and you will be conferring with both participants. Repeat steps 3 to 6 to include more participants (up to 5 participants at a time).

How much does it cost

The call to each participant is billed as a separate call.

How do I get the service

Telenor provides Conference Call service automatically upon registration.
The service is available only for Postpaid plans.

For you

When someone else uses your phone or when you are in roaming, it is very useful to have an efficient control system over your invoice. Call barring service allows you to limit the calls that you make or receive.

Moreover, with the service Incoming traffic in case of overdue obligation you can receive incoming traffic (calls, SMS, etc.) to your cell phone even if you have missed to pay your bill on time.

How does it work

Call barring

To use apply Call baring type in your phone the respective code and password and press.

 ActivationDeactivationStatus check
Outgoing international calls*331* password # #331* password #*#331 #
Incoming calls when you are outside Bulgaria*351* password # #351* password #*#351 #
Outgoing CSD data calls excluding SMS messages##002#  *33*password*20#  *33*password# *#33# 
All outgoing calls*33* password # #33* password #*#33 #
All incoming calls*35* password # #35* password #*#35 #

 

The standard call barring password, set by Telenor is 0000. You are able to modify it by setting a new call barring password.

To modify the password, dial: *03*330* old barring password * new barring password * new barring password # 

 

Incoming calls in case of overdue debt*

  • The service is available for all Telenor subscribers with overdue debt. The service can not be used by a subscriber in roaming.
  • The fee will be applied to residential customers only
  • The fee is one-time applied – 0.90 BGN (it does not depend on the period within the service has been used and the count of received calls/SMS, it is applied once in case of not paid on time debt. In case of new overdue debt, the fee applies again.
  • The fee for the service is applied to each number belonging to the bill with overdue debt.

You can refuse using the service within 2-day period from the service activation. To do that you need to sign a Form in the nearest Telenor shop.

* in force as of June 1st 2010

How much does it cost

Call barring service is free of charge. Information about the fee of Incoming traffic in case of overdue obligation service you can see at current price list of Telenor.

How do I get the service

Telenor provides Call Barring service automatically upon initial activation of the SIM card. Incoming traffic in case of overdue obligation is activаted automatically by default for all Telenor postpaid clients with overdue bill.

For you

Do you call some people more often than others?
The service “For Friends” is for all of you who call certain numbers from the Telenor network more often than others. These are likely to be the people who are most important to you – your friends and relatives.

Talk to special people at special prices!
The service “For friends” will allow you to talk in a group of several numbers from the Telenor network at really low prices.

How does it work

The only thing you need to do in order to use this service is to create your group “For friends”:
Call the number 123 from your mobile set and select option 4 of the main menu of the Automatic Information Service – Creating a Group. Follow the instructions of the system.

With effect from 01.10.2009 a call to Automatic information service is charged 0.024 BGN with VAT regardless of the call duration.

In the sub-menu Creating a Group you can do the following:

  • LISTEN to the numbers in the group – if you want to check the numbers in the group.
  • ADD a number to the group– if your group has less numbers than the allowed limit and you want to add to it.
  • CHANGE a number in the group – if you would like to exchange an already existing number in your list with a new one.

You can view and add the number in "For Friends” group in MyTelenor web portal for free.

How much does it cost

For subscribers of Postpaid plans:
This service is not related to a monthly fee. Only the calls to the numbers from the group are paid. The use of this service starts after your complete group “For Friends” has been created and an SMS confirmation has been received. The price per minute call to the numbers of the “For Friends” group depends on your Postpaid plan.
 
  • Listening to the numbers in the group – free of charge
  • Adding a number to the group – free of charge until the list of  numbers is full
  • Changing a number in the group  – 0.60 BGN per change

The prices include 20 % VAT.
The minimum initial charged duration of the calls to numbers of the “For friends” group complies with the minimum initial charged duration for the respective Postpaid plan.
Attention:  When roaming, calls to the numbers from the “For Friends” group are charged according to the tariff for outgoing calls to Bulgaria.


For Prepaid plans:

  • The price per call depends on the tariff
  • The introduction, listening and changing the number of group is via the Automated information service on 123 and 125. With effect from 01.10.2009 a call to the Automated information service is charged 0.03 BGN with VAT regardless of the call duration
  • Changing a number in the group from short number 125 – 1.00 BGN/change with VAT (0.60BGN/change with VAT for Prepaid plans from number 123).

Prices include 20% VAT.
Minimum initial time for charging the calls to the numbers from the group “For Friends” is 60 seconds.

How do I get the service

The service is available to Telenor clients on Postpaid plans, and Prepaid clients who have For Friends group included.


The service is free and it is automatically activated with signing in the Telenor network.